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Responsible Human-Robot Interaction with Anthropomorphic Service Robots: State of the Art of an Interdisciplinary Research Challenge

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  • Stock-Homburg, Ruth
  • Kirchhoff, Jérôme
  • Heinisch, Judith S.
  • Ebert, Andreas
  • Busch, Philip
  • Rawal, Niyati
  • David, Klaus
  • Wendt, Janine
  • Spiecker gen. Döhmann, Indra
  • Stryk, Oskar von
  • Hannig, Martin
  • Knof, Merlind

Abstract

Anthropomorphic service robots are on the rise. The more capable they become and the more regular they are applied in real-world settings, the more critical becomes the responsible design of human-robot interaction (HRI) with special attention to human dignity, transparency, privacy, and robot compliance. In this paper we review the interdisciplinary state of the art relevant for the responsible design of HRI. Furthermore, directions for future research on the responsible design of HRI with anthropomorphic service robots are suggested.

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  • Stock-Homburg, Ruth & Kirchhoff, Jérôme & Heinisch, Judith S. & Ebert, Andreas & Busch, Philip & Rawal, Niyati & David, Klaus & Wendt, Janine & Spiecker gen. Döhmann, Indra & Stryk, Oskar von & Hannig, 2022. "Responsible Human-Robot Interaction with Anthropomorphic Service Robots: State of the Art of an Interdisciplinary Research Challenge," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 130084, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:130084
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/130084/
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    File URL: http://hdl.handle.net/10125/79592
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    References listed on IDEAS

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    1. Knof, Merlind & Heinisch, Judith S. & Kirchhoff, Jérôme & Rawal, Niyati & David, Klaus & Stryk, Oskar von & Stock-Homburg, Ruth, 2022. "Implications from Responsible Human-Robot Interaction with Anthropomorphic Service Robots for Design Science," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 130085, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    2. Stock, Ruth & Merkle, Moritz, 2017. "A Service Robot Acceptance Model: User acceptance of humanoid robots during service encounters," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123630, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    3. Hatice Gunes & Maja Pantic, 2010. "Automatic, Dimensional and Continuous Emotion Recognition," International Journal of Synthetic Emotions (IJSE), IGI Global, vol. 1(1), pages 68-99, January.
    4. Stock-Homburg, Ruth & Hannig, Martin, 2020. "Is There a Privacy Paradox in the Workplace?," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123479, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    5. Stock, Ruth & Nguyen, Mai Anh, 2019. "Robotic Psychology. What Do We Know about Human-Robot Interaction and What Do We Still Need to Learn?," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 118838, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    6. Du, Shuili & Xie, Chunyan, 2021. "Paradoxes of artificial intelligence in consumer markets: Ethical challenges and opportunities," Journal of Business Research, Elsevier, vol. 129(C), pages 961-974.
    7. Merkle, Moritz, 2019. "Customer Responses to Service Robots–Comparing Human-Robot Interaction with Human-Human Interaction," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123632, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    8. Rawal, Niyati & Stock-Homburg, Ruth, 2021. "Facial emotion expressions in human-robot interaction: A survey," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 125287, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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    1. Knof, Merlind & Heinisch, Judith S. & Kirchhoff, Jérôme & Rawal, Niyati & David, Klaus & Stryk, Oskar von & Stock-Homburg, Ruth, 2022. "Implications from Responsible Human-Robot Interaction with Anthropomorphic Service Robots for Design Science," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 130085, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).

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