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Implications from Responsible Human-Robot Interaction with Anthropomorphic Service Robots for Design Science

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  • Knof, Merlind
  • Heinisch, Judith S.
  • Kirchhoff, Jérôme
  • Rawal, Niyati
  • David, Klaus
  • Stryk, Oskar von
  • Stock-Homburg, Ruth

Abstract

Accelerated by the COVID-19 pandemic, anthropomorphic service robots are continuously penetrating various domains of our daily lives. With this development, the urge for an interdisciplinary approach to responsibly design human-robot interaction (HRI), with particular attention to human dignity, privacy, compliance, and transparency, increases. This paper contributes to design science, in developing a new artifact, i.e., an interdisciplinary framework for designing responsible HRI with anthropomorphic service robots, which covers the three design science research cycles. Furthermore, we propose a multi-method approach by applying this interdisciplinary framework. Thereby, our finding offer implications for designing HRI in a responsible manner.

Suggested Citation

  • Knof, Merlind & Heinisch, Judith S. & Kirchhoff, Jérôme & Rawal, Niyati & David, Klaus & Stryk, Oskar von & Stock-Homburg, Ruth, 2022. "Implications from Responsible Human-Robot Interaction with Anthropomorphic Service Robots for Design Science," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 130085, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:130085
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/130085/
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    File URL: http://hdl.handle.net/10125/80049
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    References listed on IDEAS

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    1. Hatice Gunes & Maja Pantic, 2010. "Automatic, Dimensional and Continuous Emotion Recognition," International Journal of Synthetic Emotions (IJSE), IGI Global, vol. 1(1), pages 68-99, January.
    2. Stock-Homburg, Ruth & Hannig, Martin, 2020. "Is There a Privacy Paradox in the Workplace?," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123479, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    3. Stock-Homburg, Ruth & Kirchhoff, Jérôme & Heinisch, Judith S. & Ebert, Andreas & Busch, Philip & Rawal, Niyati & David, Klaus & Wendt, Janine & Spiecker gen. Döhmann, Indra & Stryk, Oskar von & Hannig, 2022. "Responsible Human-Robot Interaction with Anthropomorphic Service Robots: State of the Art of an Interdisciplinary Research Challenge," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 130084, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    4. Merkle, Moritz, 2019. "Customer Responses to Service Robots–Comparing Human-Robot Interaction with Human-Human Interaction," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123632, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    5. Rawal, Niyati & Stock-Homburg, Ruth, 2021. "Facial emotion expressions in human-robot interaction: A survey," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 125287, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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    1. Stock-Homburg, Ruth & Kirchhoff, Jérôme & Heinisch, Judith S. & Ebert, Andreas & Busch, Philip & Rawal, Niyati & David, Klaus & Wendt, Janine & Spiecker gen. Döhmann, Indra & Stryk, Oskar von & Hannig, 2022. "Responsible Human-Robot Interaction with Anthropomorphic Service Robots: State of the Art of an Interdisciplinary Research Challenge," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 130084, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).

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