IDEAS home Printed from https://ideas.repec.org/a/hpe/journl/y2017v220i1p57-87.html
   My bibliography  Save this article

Determinantes de la satisfacción de los españoles con las prestaciones y servicios públicos: un enfoque de sociología tributaria con microdatos

Author

Listed:
  • Leonel Cerno

    (Eurostat)

  • César Pérez López

    (Instituto de Estudios Fiscales)

  • Eduardo Sanz Arcega

    (Universidad Ceu San Pablo)

Abstract

Este trabajo analiza empíricamente los determinantes de la satisfacción de los españoles con el conjun¬to de prestaciones y servicios públicos. Con base en Teoría de la desconfirmación de expectativas y los desarrollos de la ciencia política, desde el punto de vista teórico se detalla los factores que modulan la satisfacción de los ciudadanos con los bienes y servicios. Novedosamente, se amplía el concepto de satisfacción para incluir dentro de él la perspectiva tributaria. Acto seguido, con los datos contenidos en la matriz “Barómetro Fiscal IEF 2003-2014” se plantea una aplicación empírica sobre el caso espa¬ñol para el periodo 2003-2014. Los resultados obtenidos confirman las predicciones teóricas.

Suggested Citation

  • Leonel Cerno & César Pérez López & Eduardo Sanz Arcega, 2017. "Determinantes de la satisfacción de los españoles con las prestaciones y servicios públicos: un enfoque de sociología tributaria con microdatos," Hacienda Pública Española / Review of Public Economics, IEF, vol. 220(1), pages 57-87, March.
    • Handle: RePEc:hpe:journl:y:2017:v:220:i:1:p:57-87
    as

    Download full text from publisher

    File URL: https://www.ief.es/comun/Descarga.cshtml?ruta=~/docs/destacados/publicaciones/revistas/hpe/220_Art2.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Margalit, Yotam, 2013. "Explaining Social Policy Preferences: Evidence from the Great Recession," American Political Science Review, Cambridge University Press, vol. 107(1), pages 80-103, February.
    2. Xesfingi, Sofia & Vozikis, Athanasios, 2014. "What shapes patient's satisfaction in countries' health care systems?," MPRA Paper 59755, University Library of Munich, Germany.
    3. Dani Rodrik & Arvind Subramanian & Francesco Trebbi, 2004. "Institutions Rule: The Primacy of Institutions Over Geography and Integration in Economic Development," Journal of Economic Growth, Springer, vol. 9(2), pages 131-165, June.
    4. Fellesson, Markus & Friman, Margareta, 2008. "Perceived Satisfaction with Public Transport Service in Nine European Cities," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 47(3).
    5. Robert E. Hall & Charles I. Jones, 1999. "Why do Some Countries Produce So Much More Output Per Worker than Others?," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 114(1), pages 83-116.
    6. Bobby Duffy, 2000. "Satisfaction and Expectations: Attitudes to public services in deprived areas," CASE Papers case45, Centre for Analysis of Social Exclusion, LSE.
    7. Gregg G. Van Ryzin, 2013. "An Experimental Test of the Expectancy‐Disconfirmation Theory of Citizen Satisfaction," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 32(3), pages 597-614, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Pontones-Rosa, Carolina & Pérez-Morote, Rosario & Santos-Peñalver, Jesús F., 2021. "ICT-based public policies and depopulation in hollowed-out Spain: A survey analysis on the digital divide and citizen satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    2. Carolina Pontones-Rosa & Rosario Perez-Morote & Montserrat Nunez-Chicharro & Inmaculada Alonso-Carrillo, 2023. "E-government in Depopulated Rural Areas. An Approach to the Reality of Spanish Municipalities," Population Research and Policy Review, Springer;Southern Demographic Association (SDA), vol. 42(4), pages 1-34, August.
    3. María José Solíx-Baltodano & Cori Vilella & José Manuel Giménez-Gómez, 2019. "The Catalan Health Budget: A Conflicting Claims Approach," Hacienda Pública Española / Review of Public Economics, IEF, vol. 228(1), pages 35-54, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pontones-Rosa, Carolina & Pérez-Morote, Rosario & Santos-Peñalver, Jesús F., 2021. "ICT-based public policies and depopulation in hollowed-out Spain: A survey analysis on the digital divide and citizen satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    2. Ludek Kouba & Hans Pitlik, 2014. "I wanna live my life: Locus of Control and Support for the Welfare State," MENDELU Working Papers in Business and Economics 2014-46, Mendel University in Brno, Faculty of Business and Economics.
    3. Hans Pitlik & Ludek Kouba, 2013. "The Interrelation of Informal Institutions and Governance Quality in Shaping Welfare State Attitudes. WWWforEurope Working Paper No. 38," WIFO Studies, WIFO, number 46924.
    4. Vieira, Flávio & MacDonald, Ronald & Damasceno, Aderbal, 2012. "The role of institutions in cross-section income and panel data growth models: A deeper investigation on the weakness and proliferation of instruments," Journal of Comparative Economics, Elsevier, vol. 40(1), pages 127-140.
    5. Eicher, Theo S. & Schreiber, Till, 2010. "Structural policies and growth: Time series evidence from a natural experiment," Journal of Development Economics, Elsevier, vol. 91(1), pages 169-179, January.
    6. Lederman, Daniel & Saenz, Laura, 2005. "Innovation and development around the world, 1960-2000," Policy Research Working Paper Series 3774, The World Bank.
    7. Mare Sarr & Erwin Bulte & Chris Meissner & Tim Swanson, 2011. "On the looting of nations," Public Choice, Springer, vol. 148(3), pages 353-380, September.
    8. Tiago Neves Sequeira & Marcelo Santos, 2019. "Technology in 1500 and genetic diversity," Empirical Economics, Springer, vol. 56(4), pages 1145-1165, April.
    9. Löschel, Andreas & Pothen, Frank & Schymura, Michael, 2015. "Peeling the onion: Analyzing aggregate, national and sectoral energy intensity in the European Union," Energy Economics, Elsevier, vol. 52(S1), pages 63-75.
    10. Litina, Anastasia, 2012. "Unfavorable land endowment, cooperation, and reversal of fortune," MPRA Paper 39702, University Library of Munich, Germany.
    11. Ahmet Faruk Aysan & …mer Faruk Baykal & Marie-Ange Véganzonès–Varoudakis, 2011. "The Effects of Convergence in Governance on Capital Accumulation in the Black Sea Economic Cooperation Countries," Chapters, in: Mehmet Ugur & David Sunderland (ed.), Does Economic Governance Matter?, chapter 6, Edward Elgar Publishing.
    12. Ola Olsson, 2005. "Geography and institutions: Plausible and implausible linkages," Journal of Economics, Springer, vol. 10(1), pages 167-194, December.
    13. Fetzer, James J. & Rivera, Sandra A., 2005. "Modeling Modifications in Rules of Origin: A Partial Equilibrium Approach," Conference papers 331372, Purdue University, Center for Global Trade Analysis, Global Trade Analysis Project.
    14. Una Okonkwo Osili & Anna L. Paulson, 2006. "What can we learn about financial access from U.S. immigrants?," Working Paper Series WP-06-25, Federal Reserve Bank of Chicago.
    15. Ahmet Faruk AYSAN & Mustapha Kamel NABLI & Marie‐Ange VÉGANZONÈS‐VAROUDAKIS, 2007. "Governance Institutions And Private Investment: An Application To The Middle East And North Africa," The Developing Economies, Institute of Developing Economies, vol. 45(3), pages 339-377, September.
    16. Mbassi, Christophe Martial & Messono, Omang Ombolo, 2023. "Historical technology and current economic development: Reassessing the nature of the relationship," Technological Forecasting and Social Change, Elsevier, vol. 195(C).
    17. Grimm, Michael & Klasen, Stephan, 2007. "Geography vs. Institutions at the Village Level," Proceedings of the German Development Economics Conference, Göttingen 2007 9, Verein für Socialpolitik, Research Committee Development Economics.
    18. Dramane Coulibaly & Blaise Gnimassoun & Valérie Mignon, 2018. "Growth-enhancing Effect of Openness to Trade and Migrations: What is the Effective Transmission Channel for Africa?," Journal of African Economies, Centre for the Study of African Economies, vol. 27(4), pages 369-404.
    19. Kerekes, Carrie B. & Williamson, Claudia R., 2008. "Unveiling de Soto's mystery: property rights, capital formation, and development," Journal of Institutional Economics, Cambridge University Press, vol. 4(3), pages 299-325, December.
    20. Takuma Kunieda & Masashi Takahashi, 2022. "Inequality and institutional quality in a growth model," Evolutionary and Institutional Economics Review, Springer, vol. 19(1), pages 189-213, April.

    More about this item

    Keywords

    Prestaciones y servicios públicos; satisfacción ciudadana; Teoría de la desconfirmación de expectativas; Barómetro Fiscal del Instituto de Estudios Fiscales; modelos probit.;
    All these keywords.

    JEL classification:

    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H40 - Public Economics - - Publicly Provided Goods - - - General
    • H53 - Public Economics - - National Government Expenditures and Related Policies - - - Government Expenditures and Welfare Programs
    • M38 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Government Policy and Regulation
    • Z13 - Other Special Topics - - Cultural Economics - - - Economic Sociology; Economic Anthropology; Language; Social and Economic Stratification

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hpe:journl:y:2017:v:220:i:1:p:57-87. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Miguel Gómez de Antonio (email available below). General contact details of provider: https://edirc.repec.org/data/iefgves.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.