Citizens evaluate public services: a critical overview of statistical methods for analysing user satisfaction
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Abstract
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DOI: 10.1080/17487870.2014.909313
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Cited by:
- Amalia Vanacore & Maria Sole Pellegrino, 2022. "A weighted distance metric for assessing ranking dissimilarity and inter-group heterogeneity," METRON, Springer;Sapienza Università di Roma, vol. 80(2), pages 175-185, August.
- Chica-Olmo, Jorge & Gachs-Sánchez, Héctor & Lizarraga, Carmen, 2018. "Route effect on the perception of public transport services quality," Transport Policy, Elsevier, vol. 67(C), pages 40-48.
- Andrea Bastianin & Paolo Castelnovo & Massimo Florio, 2017.
"The Empirics of Regulatory Reforms Proxied by Categorical Variables: Recent Findings and Methodological Issues,"
ETA: Economic Theory and Applications
257877, Fondazione Eni Enrico Mattei (FEEM).
- Andrea Bastianin & Paolo Castelnovo & Massimo Florio, 2018. "Evaluating regulatory reform of network industries: a survey of empirical models based on categorical proxies," Papers 1810.03348, arXiv.org.
- Bastianin, Andrea & Castelnovo, Paolo & Florio, Massimo, 2017. "The empirics of regulatory reforms proxied by categorical variables: recent findings and methodological issues," MPRA Paper 78256, University Library of Munich, Germany.
- Andrea Bastianin & Paolo Castelnovo & Massimo Florio, 2017. "The Empirics of Regulatory Reforms Proxied by Categorical Variables: Recent Findings and Methodological Issues," Working Papers 2017.22, Fondazione Eni Enrico Mattei.
- Bastianin, Andrea & Castelnovo, Paolo & Florio, Massimo, 2018.
"Evaluating regulatory reform of network industries: a survey of empirical models based on categorical proxies,"
Utilities Policy, Elsevier, vol. 55(C), pages 115-128.
- Andrea Bastianin & Paolo Castelnovo & Massimo Florio, 2018. "Evaluating regulatory reform of network industries: a survey of empirical models based on categorical proxies," Papers 1810.03348, arXiv.org.
- Musharraf Cyan & Michael Price & Mark Rider, 2017. "Building up Municipal Services from a Scratch: Immediate Gains in Citizen Perceptions and Level of Trust in Militancy Prone Tribal City of North-Western Pakistan," International Center for Public Policy Working Paper Series, at AYSPS, GSU paper1706, International Center for Public Policy, Andrew Young School of Policy Studies, Georgia State University.
- Giancarlo MANZI & Pier Alda FERRARI, "undated". "Statistical methods for evaluating satisfaction with public services Abstract: Contrary to private enterprises, public enterprises can be unaware of the impact of their performance when providing serv," CIRIEC Working Papers 1404, CIRIEC - Université de Liège.
- Marius Sorin Dincă & Gheorghiţa Dincă & Maria Letiţia Andronic, 2016. "Efficiency and Sustainability of Local Public Goods and Services. Case Study for Romania," Sustainability, MDPI, vol. 8(8), pages 1-24, August.
- Xi-Zhang Shan & Xijun Yu, 2014. "Citizen Assessment as Policy Tool of Urban Public Services: Empirical Evidence from Assessments of Urban Green Spaces in China," Sustainability, MDPI, vol. 6(11), pages 1-17, November.
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