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Contemporary Communication Model of Consumer Behaviour of Generation C

In: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Dubrovnik, Croatia, 4-6 September, 2023

Author

Listed:
  • Vuković, Dijana
  • Kocijan, Samanta
  • Globočnik Žunac, Ana

Abstract

Fast network communication has been manifested in recent years as an indispensable result of constant network connectivity, a common characteristic of Generation C. Through this network communication, which is particularly popular on social networks, members of this generation share and seek various experiences and information. As modern society is highly consumerist, this kind of communication is very often based on buying and using certain products, which gives its participants the role of (potential) consumers. As mentioned above, there are severe changes in the process of making consumer decisions, especially in evaluating alternatives. Fast network communication and the exchange of experiences raised consumer expectations to a higher level and influenced consumer standards and caution, but still. However, at first, it can be seen here that the modern consumer of Generation C is more educated, informed and cautious; impulsive buying, under the influence of online "hype", could be more frequent than ever. The paper aims to determine if searching for information on social media while evaluating alternatives among Generation C members affects realising impulsive purchases. Modern, connected consumers of Generation C are characterised by a specific communication model of consumer behaviour and the effects of consumer behaviour that such a model produces.

Suggested Citation

  • Vuković, Dijana & Kocijan, Samanta & Globočnik Žunac, Ana, 2023. "Contemporary Communication Model of Consumer Behaviour of Generation C," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2023), Hybrid Conference, Dubrovnik, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Dubrovnik, Croatia, 4-6 September, 2023, pages 329-340, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
  • Handle: RePEc:zbw:entr23:302093
    DOI: 10.54820/entrenova-2023-0030
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    References listed on IDEAS

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    1. Marie Haikel-Elsabeh & Zhenzhen Zhao & Björn Ivens & Alexander Brem, 2019. "When is brand content shared on Facebook? A field study on online Word-of-Mouth," Post-Print hal-03531747, HAL.
    2. Mochen Yang & Yuqing Ren & Gediminas Adomavicius, 2019. "Understanding User-Generated Content and Customer Engagement on Facebook Business Pages," Information Systems Research, INFORMS, vol. 30(3), pages 839-855, September.
    3. Wu, Ing-Long & Chiu, Mai-Lun & Chen, Kuei-Wan, 2020. "Defining the determinants of online impulse buying through a shopping process of integrating perceived risk, expectation-confirmation model, and flow theory issues," International Journal of Information Management, Elsevier, vol. 52(C).
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    More about this item

    Keywords

    generation C; consumer behavior; communication; social networks;
    All these keywords.

    JEL classification:

    • M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General

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