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Linking Perceived Service Quality, Perceived Customer Value and Customer Loyalty in Retail

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  • Sandra Jelcic
  • Mirela Mabic

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  • Sandra Jelcic & Mirela Mabic, 2019. "Linking Perceived Service Quality, Perceived Customer Value and Customer Loyalty in Retail," MIC 2019: Managing Geostrategic Issues; Proceedings of the Joint International Conference, Opatija, Croatia, 29 May–1 June 2019,, University of Primorska Press.
    • Handle: RePEc:prp:micp19:103-109
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    References listed on IDEAS

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    1. Slater, Stanley F. & Narver, John C., 1994. "Market orientation, customer value, and superior performance," Business Horizons, Elsevier, vol. 37(2), pages 22-28.
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