Service Innovation:Organizational Responses to Technological Opportunities & Market Imperatives
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- Joe Tidd(University of Sussex, UK)Frank M Hull(Fordham University, USA)
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Cited by:
- Bendik Bygstad & Hans-Petter Aanby, 2010. "ICT infrastructure for innovation: A case study of the enterprise service bus approach," Information Systems Frontiers, Springer, vol. 12(3), pages 257-265, July.
- Chang, Yuan-Chieh & Chen, Min-Nan, 2016. "Service regime and innovation clusters: An empirical study from service firms in Taiwan," Research Policy, Elsevier, vol. 45(9), pages 1845-1857.
- Lan Li & Hsin-Chieh Kung & Fu-Sheng Tsai & Chih-Fang Liu & Kun-Hwa Lu, 2018. "Service Learning, Service Climate, and Service-Based Social Innovation for Sustainability," Sustainability, MDPI, vol. 10(7), pages 1-12, July.
- Frank M. Hull, 2003. "Simultaneous Involvement in Service Product Development: A Strategic Contingency Approach," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 7(03), pages 339-370.
- Qun Zhao & Pei-Hsuan Tsai & Jin-Long Wang, 2019. "Improving Financial Service Innovation Strategies for Enhancing China’s Banking Industry Competitive Advantage during the Fintech Revolution: A Hybrid MCDM Model," Sustainability, MDPI, vol. 11(5), pages 1-29, March.
- Dao Thi Ta & Chia-Han Yang, 2018. "Exploring The Impacts Of Service Innovation On Customer Satisfaction In The Telecom Industry: A Perspective From Interactive And Supportive Service Innovations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-30, October.
- Björn Remneland Wikhamn & Jan Ljungberg & Alexander Styhre, 2013. "Enacting Hard And Soft Product Offerings In Mature Industries: Moving Towards Servitisation In Volvo," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 17(04), pages 1-23.
- Uyen Nguyen Thi & Manh Hoang Van & Imran Mahmud & Linh Vu Thi Thuy, 2023. "Innovation and the Sustainable Competitive Advantage of Young Firms: A Strategy Implementation Approach," Sustainability, MDPI, vol. 15(13), pages 1-13, July.
- Tsu-Ming Yeh & Shun-Hsing Chen & Tsen-Fei Chen, 2019. "The Relationships among Experiential Marketing, Service Innovation, and Customer Satisfaction—A Case Study of Tourism Factories in Taiwan," Sustainability, MDPI, vol. 11(4), pages 1-12, February.
- Tor Helge Aas & Per E. Pedersen, 2010. "The Firm-Level Effects Of Service Innovation: A Literature Review," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 14(05), pages 759-794.
- Edward Lorenz, 2013. "Innovation, work Organisation and Systems of Social Protection," Post-Print halshs-00931547, HAL.
- Tor Helge Aas, 2010. "Implementing A Value Assessment Tool For Service Innovation Ideas," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 14(06), pages 1149-1167.
- Thakur, Ramendra & Hale, Dena, 2013. "Service innovation: A comparative study of U.S. and Indian service firms," Journal of Business Research, Elsevier, vol. 66(8), pages 1108-1123.
- Joe Tidd & Frank M. Hull, 2010. "Service Innovation: Development, Delivery and Performance," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 11, Edward Elgar Publishing.
- Joe Tidd & John Bessant, 2018. "Innovation Management Challenges: From Fads To Fundamentals," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(05), pages 1-13, June.
- Hipp, Christiane & Grupp, Hariolf, 2005. "Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies," Research Policy, Elsevier, vol. 34(4), pages 517-535, May.
- Edward Lorenz, 2015.
"Work Organisation, Forms of Employee Learning and Labour Market Structure: Accounting for International Differences in Workplace Innovation,"
Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 6(2), pages 437-466, June.
- Edward Lorenz, 2015. "Work Organisation, Forms of Employee Learning and Labour Market Structure: Accounting for International Differences in Workplace Innovation," Post-Print hal-01221070, HAL.
- Youn Sung Kim & DonHee Lee & Ju hang Cha, 2017. "A blueprinting approach to service innovation in private educational institutions," International Journal of Quality Innovation, Springer, vol. 3(1), pages 1-11, December.
- Jon Sundbo & Donna Sundbo & Anders Henten, 2015. "Service encounters as bases for innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 35(5), pages 255-274, March.
- Tilo Böhmann & Jan Leimeister & Kathrin Möslein, 2014. "Service Systems Engineering," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(2), pages 73-79, April.
- Gonzalo Maldonado-Guzmán & José Trinidad MarÃn-Aguilar & Sandra Yesenia Pinzón-Castro, 2017. "Service Innovation in Mexican Small Business," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(4), pages 1-1.
- Daniel Berg & Norman G. Einspruch, 2008. "Analyzing Domestic And International Corporate Innovation Using The Data Surface Mining Technique," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 5(02), pages 221-231.
Book Chapters
The following chapters of this book are listed in IDEAS- Joe Tidd & Frank M. Hull, 2003. "Managing Service Innovation: Variations of Best Practice," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 1, pages 3-34, World Scientific Publishing Co. Pte. Ltd..
- Patrick Vermeulen & Wietze van der Aa, 2003. "Organizing Innovation in Services," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 2, pages 35-53, World Scientific Publishing Co. Pte. Ltd..
- Sandra Vandermerwe, 2003. "Getting "Customer Lock On" Through Innovation in Services," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 3, pages 55-80, World Scientific Publishing Co. Pte. Ltd..
- Ian Miles, 2003. "Services and the Knowledge-Based Economy," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 4, pages 81-112, World Scientific Publishing Co. Pte. Ltd..
- Tony Clayton, 2003. "Service Innovation: Aiming to Win," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 5, pages 113-133, World Scientific Publishing Co. Pte. Ltd..
- Frank M. Hull & Joe Tidd, 2003. "The Organization of New Service Development in the USA and UK," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 6, pages 137-174, World Scientific Publishing Co. Pte. Ltd..
- Christiane Hipp & Bruce S. Tether & Ian Miles, 2003. "Effects of Innovation in Standardised, Customised and Bespoke Services: Evidence from Germany," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 7, pages 175-210, World Scientific Publishing Co. Pte. Ltd..
- D. Jane Bower, 2003. "Innovation in Healthcare Delivery," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 8, pages 211-229, World Scientific Publishing Co. Pte. Ltd..
- Evangelia Chortatsiani, 2003. "Product Development in Financial Services: Picking the Right Leader for Success," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 9, pages 231-269, World Scientific Publishing Co. Pte. Ltd..
- Paul Nightingale, 2003. "Of Barnacles and Banking: Innovation in Financial Services," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 10, pages 271-299, World Scientific Publishing Co. Pte. Ltd..
- David M. Gann & Ammon J. Salter, 2003. "Innovation in Design, Engineering and Project Management Services," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 11, pages 301-320, World Scientific Publishing Co. Pte. Ltd..
- Andrew Davies, 2003. "Are Firms Moving "Downstream" into High-Value Services?," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 12, pages 321-340, World Scientific Publishing Co. Pte. Ltd..
- Frank M. Hull & Joe Tidd, 2003. "A Composite Framework of Product Development and Delivery Effectiveness in Services," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 13, pages 343-370, World Scientific Publishing Co. Pte. Ltd..
- Frank M. Hull, 2003. "Product Development in Service Enterprises: Case Studies of Good Practice," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 14, pages 371-390, World Scientific Publishing Co. Pte. Ltd..
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Keywords
Innovation; Services; Product Development; Technology Management; Operations Management;All these keywords.
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