Achieving Competitive Advantage through Quality Management
Editor
- Marta Peris-Ortiz(Universitat Politècnica de València, Departamento de organización de Empresas)José Álvarez-García(Facultad de Estudios Empresariales y Turismo; Universidad de Extremadura)Carlos Rueda-Armengot(Universitat Politècnica de València, Departamento de organización de Empresas)
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), 2015. "Achieving Competitive Advantage through Quality Management," Springer Books, Springer, edition 127, number 978-3-319-17251-4, January.
Handle: RePEc:spr:sprbok:978-3-319-17251-4
DOI: 10.1007/978-3-319-17251-4
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Book Chapters
The following chapters of this book are listed in IDEAS- Marta Peris-Ortiz & María Cruz del Río-Rama & José Álvarez-García, 2015. "Benefits of Implementing a Quality Management System in Spanish Thalassotherapy Centres," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 1-16, Springer.
- María Gil-Marques & María D. Moreno-Luzon, 2015. "TQM and Innovation: Controversial Issues Surrounding the Impact of Formalization over Radical Innovation," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 17-31, Springer.
- Júlio Mendes & Luís Coelho & Joana Mendes, 2015. "Excellence in Tourism Destinations," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 33-48, Springer.
- Francisco J. Carmona-Márquez & Emilio P. Díez-de Castro & Adolfo E. Vázquez-Sánchez & Antonio L. Leal-Rodríguez, 2015. "Excellence and Organizational Institutionalization: A Conceptual Model," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 49-73, Springer.
- José Álvarez-García & María Cruz del Río-Rama & Mercedes Vila-Alonso, 2015. "“Q for Tourism Quality” in the Spanish Tourism Tourist Accommodation Sector: Implementation and Results," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 75-93, Springer.
- Laura Caso & Víctor Iglesias & Francisco Javier Ballina, 2015. "Quality Certifications as Hotel Selection Criteria," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 95-110, Springer.
- Arturo Calvo-Mora & Antonio Navarro-García & Rafael Periañez-Cristóbal, 2015. "Tourism for All and Performance: An Analysis of Accessibility Management in Hotels," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 111-132, Springer.
- Sofía Estelles-Miguel & María Amalia Moreno Más & José Miguel Albarracín Guillem & Marta Elena Palmer Gato, 2015. "A New Paradigm in the Planning and Management of Quality Hotel Services: Health Tourism," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 133-142, Springer.
- Camilo Prado-Román & Carlos Castillo-Peces & Carmelo Mercado-Idoeta & Julian Castillo-Peces, 2015. "The ISO 9001 Standard in the Spanish Construction Industry," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 143-154, Springer.
- Alicia Blanco-González & Ana Cruz-Suárez & Francisco Díez-Martín, 2015. "The EFQM Model as an Instrument to Legitimise Organisations," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 155-169, Springer.
- Pedro Domingues & Paulo Sampaio & Pedro Arezes, 2015. "Integrated Management Systems: A Model for Maturity Assessment," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 171-189, Springer.
- Rui Pedro Lopes & José Álvarez-García & Encarnación González-Vázquez, 2015. "Integration of Information in Higher Education Institutions for Quality Evaluation," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 191-203, Springer.
- Alberto Vaquero-García & Francisco Jesús Ferreiro-Seoane & Carlos Rueda-Armengot, 2015. "Quality in the Spanish University System: Challenges and Opportunities," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 205-217, Springer.
- Margarida Saraiva & Jorge Casas Novas & Patrícia Guerreiro Gomes, 2015. "How Communication and Control Processes Improve Quality," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 219-231, Springer.
- Luc Honore Petnji Yaya & Frederic Marimón & Marti Casadesús & Josep Llach, 2015. "Experience in Adapting E-S-QUAL to Different Sectors or Settings," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 233-251, Springer.
- Patrícia Moura e Sá & Ana Cristina Pinto Sá, 2015. "Tensions Raised by TQM Demands Upon Work Design in Technologically Controlled Environments: The Case of a Call Centre," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 253-264, Springer.
- Ramón Barrera-Barrera & Antonio Navarro-García & Manuel Rey-Moreno, 2015. "The Relationship Between the Online Consumer’s Profile and the Type of Service Encounter in the Online Travel Agencies," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 265-277, Springer.
- María Dolores Sánchez-Fernández & Alfonso Vargas-Sánchez & Paula C. Remoaldo, 2015. "The Influence of Institutional Environment on Quality Management in Hotels," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 279-291, Springer.
- María D. Moreno-Luzon & María Gil-Marques, 2015. "The Contribution of TQM to Organizational Ambidexterity: The State of the Art and Promising Research Streams," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 293-305, Springer.
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