IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-319-17251-4_5.html
   My bibliography  Save this book chapter

“Q for Tourism Quality” in the Spanish Tourism Tourist Accommodation Sector: Implementation and Results

In: Achieving Competitive Advantage through Quality Management

Author

Listed:
  • José Álvarez-García

    (Universidad de Extremadura)

  • María Cruz del Río-Rama

    (Universidad de Vigo)

  • Mercedes Vila-Alonso

    (University of Vigo)

Abstract

This chapter sets forth results from an empirical study to investigate the degree of implementation of critical quality factors in Spanish tourist accommodation firms. An empirical study was conducted in 186 accommodation firms nationally certified with the “Q for Tourist Quality” standard. The aim of the study was to identify strengths and areas for improvement that will enable Spanish accommodation firms to move towards total quality management (TQM). First, descriptive statistics were calculated. Then, exploratory factor analysis was applied to validate two measurement scales: one scale to measure critical quality factors and one scale to measure performance. Results indicate that the degree of implementation of critical factors is greater than 80 %. The main finding is that employee management is the main area for improvement in these firms. Another key finding is that the way hotels manage critical factors can positively affect employees, society, key results, and customer satisfaction.

Suggested Citation

  • José Álvarez-García & María Cruz del Río-Rama & Mercedes Vila-Alonso, 2015. "“Q for Tourism Quality” in the Spanish Tourism Tourist Accommodation Sector: Implementation and Results," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 75-93, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-17251-4_5
    DOI: 10.1007/978-3-319-17251-4_5
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-319-17251-4_5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.