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The ISO 9001 Standard in the Spanish Construction Industry

In: Achieving Competitive Advantage through Quality Management

Author

Listed:
  • Camilo Prado-Román

    (Universidad Rey Juan Carlos)

  • Carlos Castillo-Peces

    (Universidad Rey Juan Carlos)

  • Carmelo Mercado-Idoeta

    (Universidad Rey Juan Carlos)

  • Julian Castillo-Peces

    (Universidad Internacional de la Rioja)

Abstract

The ISO 9001 Standard is a quality assurance standard for products and services. It is well established in the construction industry, which is one of the major industries worldwide, including in Spain. The objective of this paper was to analyse how adhering to this standard affects results in Spanish construction companies. To this end, a questionnaire was sent to 302 companies in the construction industry, yielding 126 responses. These empirical data imply that obtaining the ISO 9001 certification has positive effects that yield both “internal” and “external” benefits. According to firms, significant internal benefits were improvements to organisational processes. The most frequently mentioned external benefits were commercial aspects, such as better chances of competing in the market.

Suggested Citation

  • Camilo Prado-Román & Carlos Castillo-Peces & Carmelo Mercado-Idoeta & Julian Castillo-Peces, 2015. "The ISO 9001 Standard in the Spanish Construction Industry," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 143-154, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-17251-4_9
    DOI: 10.1007/978-3-319-17251-4_9
    as

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