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Integrated Management Systems: A Model for Maturity Assessment

In: Achieving Competitive Advantage through Quality Management

Author

Listed:
  • Pedro Domingues

    (University of Minho-UM)

  • Paulo Sampaio

    (University of Minho-UM)

  • Pedro Arezes

    (University of Minho-UM)

Abstract

Maturity models are adopted to minimise our complexity perception over a truly complex phenomenon. In this sense, maturity models are tools that enable the assessment of the most relevant variables that impact on the outputs of a specific system. Ideally a maturity model should provide information concerning the qualitative and quantitative relationships between variables and how they affect the latent variable, that is, the maturity level. Management systems (MSs) are implemented worldwide and by an increasing number of companies. Integrated management systems (IMSs) consider the implementation of one or several MSs usually coexisting with the quality management subsystem (QMS). It is intended in this chapter to report a model based on two components that enables the assessment of the IMS maturity, considering the key process agents (KPAs) identified through a systematic literature review and the results collected from two surveys.

Suggested Citation

  • Pedro Domingues & Paulo Sampaio & Pedro Arezes, 2015. "Integrated Management Systems: A Model for Maturity Assessment," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García & Carlos Rueda-Armengot (ed.), Achieving Competitive Advantage through Quality Management, edition 127, chapter 0, pages 171-189, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-17251-4_11
    DOI: 10.1007/978-3-319-17251-4_11
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