Printed from https://ideas.repec.org/b/spr/sprbok/978-3-319-04289-3.html
My bibliography
Save this book
Managing Consumer Services
Editor
- Enzo Baglieri(SDA Bocconi School of Management)Uday Karmarkar(UCLA Anderson School of Management)
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-3-319-04289-3
Download full text from publisher
To our knowledge, this item is not available for download. To find whether it is available, there are three options:1. Check below whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.
Book Chapters
The following chapters of this book are listed in IDEAS- Enzo Baglieri, 2014. "Factories or Theatres? The Future of Service," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 1, pages 1-24, Springer.
- Uday Karmarkar, 2014. "The Industrialization of Services," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 2, pages 25-32, Springer.
- Uday M. Apte, 2014. "High Tech Versus High Touch: The Role of Human Intermediation in Information-Intensive Services," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 3, pages 33-43, Springer.
- Simon Croom & Enzo Baglieri, 2014. "Connecting Factory to Theatre: Lessons from a Case Study," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 4, pages 45-67, Springer.
- Philipp “Phil” Klaus & Bo Edvardsson, 2014. "Striking the Right Balance: How to Design, Implement, and Operationalize Customer Experience Management Programs," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 5, pages 69-89, Springer.
- Antonella Carù & Bernard Cova, 2014. "The Design of Consumer Experiences: Managerial Approaches for Service Companies," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 6, pages 91-108, Springer.
- Uday S. Karmarkar & Uma R. Karmarkar, 2014. "Customer Experience and Service Design," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 7, pages 109-130, Springer.
- Roberta Sebastiani & Daniela Corsaro & Stephen L. Vargo, 2014. "Transitioning to Value Co-development," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 8, pages 131-149, Springer.
- Andreina Mandelli & Antonella Rocca, 2014. "From Service Experiences to Augmented Service Journeys: Digital Technology and Networks in Consumer Services," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 9, pages 151-190, Springer.
- Angela Caridà & Maria Colurcio & Monia Melia, 2014. "Rethinking and Improving the Health Care Service Through Interactive Web Technologies," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 10, pages 191-210, Springer.
- Eduardo Vasconcellos & Liliana Vasconcellos-Guedes & Rendrik Franco & Patricia Yumi Maeda & Luís F. A. Guedes & Marcos C. Bruno, 2014. "Innovation in Services: The Case of Fleury—A Diagnostic Medical Center," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 11, pages 211-231, Springer.
- Enzo Baglieri & Uday Karmarkar, 2014. "Factory or Theatre? Towards the Convergence," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 12, pages 233-271, Springer.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprbok:978-3-319-04289-3. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
We have no bibliographic references for this item. You can help adding them by using this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.