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Rethinking and Improving the Health Care Service Through Interactive Web Technologies

In: Managing Consumer Services

Author

Listed:
  • Angela Caridà

    (University Magna Græcia of Catanzaro)

  • Maria Colurcio

    (University Magna Græcia of Catanzaro)

  • Monia Melia

    (University Magna Græcia of Catanzaro)

Abstract

The chapter frames the role of web-based technologies in value co-creation. The study drew on a practice-based view and the S-D logic. The aim is twofold: to provide a framework of key elements in the value co-creation process (actors, resources, activities and value) and to identify practices for value creation in the health care service context. Five practices are labelled as the outcome of the resource integration process which makes possible the co-creation of functional, emotional, social and epistemic value. Web technologies are identified as operant resource which contribute to integrate resources and provide new opportunities to enhance the access, productivity and quality of the health care service.

Suggested Citation

  • Angela Caridà & Maria Colurcio & Monia Melia, 2014. "Rethinking and Improving the Health Care Service Through Interactive Web Technologies," Springer Books, in: Enzo Baglieri & Uday Karmarkar (ed.), Managing Consumer Services, edition 127, chapter 10, pages 191-210, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-04289-3_10
    DOI: 10.1007/978-3-319-04289-3_10
    as

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