Handbook of Services and Artificial Intelligence
Editor
- Ada Scupola
- Jon Sundbo
- Lars Fuglsang
- Anders Henten
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
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Book Chapters
The following chapters of this book are listed in IDEAS- Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten, 2024. "Artificial intelligence in services: state of the art and future directions," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 1, pages 2-13, Edward Elgar Publishing.
- Marco Smacchia & Stefano Za, 2024. "Artificial intelligence in service: a bibliometric literature review," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 2, pages 14-29, Edward Elgar Publishing.
- Kathrin Kirchner & Grzegorz Leszczyński & Marek Zieliński & Bartosz Jędrzejczak, 2024. "Predictive maintenance as an artificial intelligence service: a study of value creation," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 3, pages 31-52, Edward Elgar Publishing.
- Ada Scupola & Victor Holck Abildgaard & Federica Auletta & Magnus Zwicky Riddersholm, 2024. "Impact of artificial intelligence on the claim-handling process in insurance services: automation, augmentation, or both?," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 4, pages 53-66, Edward Elgar Publishing.
- Domenica Lavorato & Rita Lamboglia, 2024. "The impact of artificial intelligence on audit services: an empirical study of the Italian context," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 5, pages 67-81, Edward Elgar Publishing.
- Frida Pemer & Charlotte Walker & Tale Skjølsvik, 2024. "Digital business model innovation in tech-based professional service firms," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 6, pages 82-97, Edward Elgar Publishing.
- Tale Skjølsvik & Frida Pemer, 2024. "Upsetting a traditional industry: exploring the unintended institutional change and entrepreneurship of artificial intelligence and legal-tech firms," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 7, pages 98-117, Edward Elgar Publishing.
- Ahmet Tuğrul Tuğer, 2024. "AI and service encounters," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 8, pages 119-142, Edward Elgar Publishing.
- Sadrac Cenophat, 2024. "The strategic nature of artificial intelligence in customer relationship management," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 9, pages 143-157, Edward Elgar Publishing.
- Frans Bévort & Jon Sundbo & Lars Fuglsang, 2024. "Using artificial intelligence to augment empathetic competences in professional services," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 10, pages 158-175, Edward Elgar Publishing.
- Tiziana Russo Spena & Cristina Mele & Marialuisa Marzullo, 2024. "AI-enhanced smart service innovation practices," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 11, pages 176-193, Edward Elgar Publishing.
- Sami Rusthollkarhu & Malla Mattila & Leena Aarikka-Stenroos & Mika Yrjölä, 2024. "How AI augments value creation: towards a model of human-AI cooperation in services research," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 12, pages 195-214, Edward Elgar Publishing.
- Jørn Kjølseth Møller, 2024. "Creating a better life at home from anywhere," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 13, pages 215-227, Edward Elgar Publishing.
- Claudia Lemke & Dagmar Monett, 2024. "AI-based service systems: digital-ethical issues and their impact on value co-creation," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 14, pages 228-249, Edward Elgar Publishing.
- Malla Mattila & Mika Yrjölä, 2024. "Crafting value propositions for an AI-enhanced digital platform," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 15, pages 250-264, Edward Elgar Publishing.
- Anastasia Sofia Alexiadou, 2024. "Artificial intelligence in public sector services: ethical issues," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 16, pages 266-282, Edward Elgar Publishing.
- Elisavet Athanasia Alexiadou, 2024. "Applying artificial intelligence in employment services: the role of law and human rights," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 17, pages 283-295, Edward Elgar Publishing.
- Nadezhda Gotcheva & Nina Wessberg, 2024. "Ethical foresight approach for anticipating societal impacts of AI technologies," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 18, pages 296-307, Edward Elgar Publishing.
- Anton Sigfrids & Antero Karvonen & Nina Rilla & Marinka Lanne, 2024. "Governing AI services: a state-of-the-art overview," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 19, pages 308-329, Edward Elgar Publishing.
- Jean Paul Simon, 2024. "Back to industrial policies with a human-centric flavor: the case of artificial intelligence," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 20, pages 330-349, Edward Elgar Publishing.
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Business and Management; Economics and Finance; Geography; Innovations and Technology;All these keywords.
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