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Ethical foresight approach for anticipating societal impacts of AI technologies

In: Handbook of Services and Artificial Intelligence

Author

Listed:
  • Nadezhda Gotcheva
  • Nina Wessberg

Abstract

This chapter elaborates on the importance for service industries to build future readiness to anticipate the societal impacts of AI technologies in the future. We employed an ethical foresight approach, consisting of horizon scanning and scenario building to systematically anticipate ethical issues and societal impacts of AI technologies. Four scenarios outlined the development and use of AI in the future, focusing on a set of factors related to the publicity of data and AI algorithms, and the relationship between privacy and publicity in the use of AI. The chapter contributes to the literature on AI and services by providing future-oriented scenarios. Such capacity building is especially relevant for governmental and regulatory services, healthcare and elderly care services, policy and sustainability decision-making bodies.

Suggested Citation

  • Nadezhda Gotcheva & Nina Wessberg, 2024. "Ethical foresight approach for anticipating societal impacts of AI technologies," Chapters, in: Ada Scupola & Jon Sundbo & Lars Fuglsang & Anders Henten (ed.), Handbook of Services and Artificial Intelligence, chapter 18, pages 296-307, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:21983_18
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    File URL: https://www.elgaronline.com/doi/10.4337/9781035301973.00028
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