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Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services

Author

Listed:
  • Jeroen P. J. de Jong

    (EIM Business and Policy Research, P.O. Box 7001, 2701 AA, Zoetermeer, The Netherlands)

  • Ron Kemp

    (Department of Management, Wageningen University, Wageningen, The Netherlands;
    EIM Business and Policy Research, The Netherlands)

Abstract

Innovation researchers increasingly pay attention to service industries, resulting in a large amount of literature on success factors in new service development. However, the role of individual co-workers in innovation is still underexposed.This paper investigated the drivers of innovative behaviour of individual co-workers, which is considered to be a major determinant of incremental innovation. From the literature seven constructs were derived that are often discussed as drivers of innovation, but have not been tested as determinants of individual co-workers' innovative behaviour. Survey data were collected from 360 persons working in knowledge-intensive service firms. Based on a regression analysis, it appeared that perceptions of job challenge, autonomy, strategic attention and external contacts are positively related to innovative behaviour of individual co-workers. Also, operating in a market where firms compete on differentiation had a positive impact. On the other hand, a firm climate supportive to innovation and a high variation in demand did not affect innovative behaviour in a direct manner.

Suggested Citation

  • Jeroen P. J. de Jong & Ron Kemp, 2003. "Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 7(02), pages 189-212.
    • Handle: RePEc:wsi:ijimxx:v:07:y:2003:i:02:n:s1363919603000787
    DOI: 10.1142/S1363919603000787
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    References listed on IDEAS

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    1. Marina Doroshenko & Ian Miles & Dmitry Vinogradov, 2014. "Knowledge Intensive Business Services: The Russian Experience," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 8(4), pages 24-39.
      • Marina Doroshenko & Ian Miles & Dmitry Vinogradov, 2014. "Knowledge Intensive business services: the Russian experience," Foresight-Russia Форсайт, CyberLeninka;Федеральное государственное автономное образовательное учреждение высшего образования «Национальный исследовательский университет «Высшая школа экономики», vol. 8(4 (eng)), pages 24-39.
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    4. Robert W. Vossen & Bart Nooteboom, 1996. "Firm Size and Participation in R&D," Palgrave Macmillan Books, in: Alfred Kleinknecht (ed.), Determinants of Innovation, chapter 6, pages 155-168, Palgrave Macmillan.
    5. Peter Heydebreck, 1997. "Technological Interweavement: A Means for New Technology-Based Firms to Achieve Innovation Success," Palgrave Macmillan Books, in: Dylan Jones-Evans & Magnus Klofsten (ed.), Technology, Innovation and Enterprise, chapter 9, pages 274-302, Palgrave Macmillan.
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    Cited by:

    1. K. R. Jayasimha & Rajendra Nargundkar & V. Murugaiah, 2007. "New Service Development (NSD): Role of Customer Contact Executives," Vision, , vol. 11(2), pages 1-6, April.
    2. Yomna Mustafa Sameer & Sandra Ohly, 2017. "Innovative Behavior of Employees: A model of Antecedents and Consequences, A Deeper Look at Psychological and Organizational Factors," Working Papers 45, The German University in Cairo, Faculty of Management Technology.
    3. Adarsh Kumar Kakar, 2018. "Investigating The Synergistic And Antagonistic Impacts Of Outcome Interdependence, Shared Vision And Team Reflexivity On Innovation In Software Development Projects," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(06), pages 1-31, August.
    4. Nadia Aslam & Amina Manzoor Ahmed & Qasim Ali Nisar & Muhammad Sarfraz, 2017. "Entrepreneurial Behaviours: The Influence of Personal and Organizational Characteristics," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 7(2), pages 223-233, April.
    5. Lucia Crevani & Kristina Palm & Annika Schilling, 2011. "Innovation management in service firms: a research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 177-193, June.
    6. Alejandra MIRANDA FELIX & Ramon MARTINEZ HUERTA & Alejandra MIRANDA FELIX, 2016. "Management of the Technological Innovation Process in Software Companies from Sinaloa, Mexico," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 4(2), pages 193-214, June.
    7. Jennifer Kunz & Stefan Linder, 2015. "With a view to make things better: individual characteristics and intentions to engage in management innovation," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 19(3), pages 525-556, August.
    8. Nur Laily & Dewi Urip Wahyuni, 2018. "The Key Success Female Entrepreneurs Batik Jonegoro in Indonesia," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 9(2), pages 67-79, March.
    9. Pia Hurmelinna-Laukkanen & Kwadwo Atta-Owusu & Eeva-Liisa Oikarinen, 2016. "You Are Joking, Right? — Connecting Humour Types To Innovative Behaviour And Innovation Output," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(08), pages 1-22, December.

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