IDEAS home Printed from https://ideas.repec.org/a/wly/jocnur/v29y2020i19-20p3731-3742.html
   My bibliography  Save this article

Bedside handover at the change of nursing shift: A mixed‐methods study

Author

Listed:
  • Mary F. Forde
  • Alice Coffey
  • Josephine Hegarty

Abstract

Aim To describe the structures, processes and content of bedside handover at the change of nursing shift in an acute‐care context. Background The handover of patient information and care at the change of nursing shift is an essential, albeit risk‐laden, time‐consuming activity in clinical practice. Design A convergent parallel mixed‐methods design was used. Methods Thirty episodes of bedside handover were concurrently audio‐recorded and observed using a researcher‐developed tool modelled on the five domains of the British Medical Association's Safe Handover–Safe Patients framework. The audio recordings were analysed using content analysis. Quantitative and qualitative data generated were then triangulated to develop a more complete interpretation of the structure, process and content of information transferred at the patient's bedside during the change of nursing shift. This study followed Good Reporting of Mixed Methods Study guidelines. Results Bedside handover was observed to be mainly conducted at a fast pace. However, within these timeframe large volumes of complex information were shared and important nurse–patient interactions occurred. Analysis of the audio recordings provided evidence that the dialogue during handover was nurse‐dominated and the outgoing nurse appeared to influence the degree of patient participation. Conclusion Bedside handover at the change of nursing shift involves three key stakeholders: outgoing nurse, incoming nurse and the patient. A combination of intricate communication skills both verbal and nonverbal facilitates the rapid sharing of large volumes of complex information which is necessary for the continuity and safety of patient care across nursing shifts. Relevance to clinical practice The comprehensive description of the complexities of bedside handover in this study provides an insight into this frequently occurring, important nursing practice and can be used to support nurse education and practice development.

Suggested Citation

  • Mary F. Forde & Alice Coffey & Josephine Hegarty, 2020. "Bedside handover at the change of nursing shift: A mixed‐methods study," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(19-20), pages 3731-3742, October.
  • Handle: RePEc:wly:jocnur:v:29:y:2020:i:19-20:p:3731-3742
    DOI: 10.1111/jocn.15403
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/jocn.15403
    Download Restriction: no

    File URL: https://libkey.io/10.1111/jocn.15403?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Beverly O'Connell & Cherene Ockerby & Mary Hawkins, 2014. "Construct validity and reliability of the Handover Evaluation Scale," Journal of Clinical Nursing, John Wiley & Sons, vol. 23(3-4), pages 560-570, February.
    2. Georgia Tobiano & Wendy Chaboyer & Anne McMurray, 2013. "Family members’ perceptions of the nursing bedside handover," Journal of Clinical Nursing, John Wiley & Sons, vol. 22(1-2), pages 192-200, January.
    3. Kari Sand‐Jecklin & Jay Sherman, 2014. "A quantitative assessment of patient and nurse outcomes of bedside nursing report implementation," Journal of Clinical Nursing, John Wiley & Sons, vol. 23(19-20), pages 2854-2863, October.
    4. Louise Bramley & Milika Matiti, 2014. "How does it really feel to be in my shoes? Patients' experiences of compassion within nursing care and their perceptions of developing compassionate nurses," Journal of Clinical Nursing, John Wiley & Sons, vol. 23(19-20), pages 2790-2799, October.
    5. Judith Anderson & Linda Malone & Kerry Shanahan & Jennifer Manning, 2015. "Nursing bedside clinical handover – an integrated review of issues and tools," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(5-6), pages 662-671, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Portia A. Evangelista & Susana C. Bautista, 2023. "Into The Grey: The Lived Experience Of Clinical Instructors Turned Frontliners In The Now Normal," Technium Social Sciences Journal, Technium Science, vol. 44(1), pages 1117-1132, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wenxin & W. & Bentum-Micah & G. & Zhiqiang & M. & Bing & L. & Asabea Addo & A. & Boadi & B.E. & Atuahene & A.S. & Bondzie-Micah & V., 2020. "The Influence of Encounter Service Quality on Patient Satisfaction: An Empirical Study in Chinese Public Hospitals," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 461-477.
    2. Tracy Levett‐Jones & Robyn Cant, 2020. "The empathy continuum: An evidenced‐based teaching model derived from an integrative review of contemporary nursing literature," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(7-8), pages 1026-1040, April.
    3. Jian‐Guo Yang & Jun Zhang, 2016. "Improving the postoperative handover process in the intensive care unit of a tertiary teaching hospital," Journal of Clinical Nursing, John Wiley & Sons, vol. 25(7-8), pages 1062-1072, April.
    4. Maree Johnson & Paula Sanchez & Catherine Zheng, 2016. "The impact of an integrated nursing handover system on nurses' satisfaction and work practices," Journal of Clinical Nursing, John Wiley & Sons, vol. 25(1-2), pages 257-268, January.
    5. Niels Buus & Bente Hoeck & Bridget Elizabeth Hamilton, 2017. "Nurses’ shift reports: a systematic literature search and critical review of qualitative field studies," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(19-20), pages 2891-2906, October.
    6. Da-Hye Lee & Eun-Ju Lim, 2021. "Effect of a Simulation-Based Handover Education Program for Nursing Students: A Quasi-Experimental Design," IJERPH, MDPI, vol. 18(11), pages 1-10, May.
    7. Carlos Laranjeira & Maria Anjos Dixe & Isabel Semeão & Sara Rijo & Catarina Faria & Ana Querido, 2022. "“Keeping the Light On”: A Qualitative Study on Hope Perceptions at the End of Life in Portuguese Family Dyads," IJERPH, MDPI, vol. 19(3), pages 1-12, January.
    8. Tove Giske & Sunniva Nese Melås & Kari Anne Einarsen, 2018. "The art of oral handovers: A participant observational study by undergraduate students in a hospital setting," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(5-6), pages 767-775, March.
    9. Torunn Kitty Vatnøy & Tor‐Ivar Karlsen & Bjørg Dale, 2019. "Exploring nursing competence to care for older patients in municipal in‐patient acute care: A qualitative study," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(17-18), pages 3339-3352, September.
    10. Anna Kullberg & Lena Sharp & Hemming Johansson & Yvonne Brandberg & Mia Bergenmar, 2019. "Improved patient satisfaction 2 years after introducing person‐centred handover in an oncological inpatient care setting," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(17-18), pages 3262-3270, September.
    11. Benjamin R Mackie & Andrea Marshall & Marion Mitchell, 2018. "Acute care nurses' views on family participation and collaboration in fundamental care," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(11-12), pages 2346-2359, June.
    12. Wenxin & W. & Bentum-Micah & G. & Zhiqiang & M. & Bing & L. & Asabea Addo & A. & Boadi & B.E. & Atuahene & A.S. & Bondzie-Micah & V., 2020. "The Influence of Encounter Service Quality on Patient Satisfaction: An Empirical Study in Chinese Public Hospitals," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 466-482.
    13. Mabel San Román-Niaves & Cristián Coo & Susana Llorens & Marisa Salanova, 2022. "The Mediating Role of Compassion between Social Job Resources, and Healthy Healthcare Professionals: A Cross-Sectional Study with Gender Perspective," IJERPH, MDPI, vol. 19(12), pages 1-18, June.
    14. Jackie Robinson & Tess Moeke‐Maxell & Jenny Parr & Julia Slark & Stella Black & Lisa Williams & Merryn Gott, 2020. "Optimising compassionate nursing care at the end of life in hospital settings," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(11-12), pages 1788-1796, June.
    15. Joanne Durkin & Kim Usher & Debra Jackson, 2019. "Embodying compassion: A systematic review of the views of nurses and patients," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(9-10), pages 1380-1392, May.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:jocnur:v:29:y:2020:i:19-20:p:3731-3742. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: https://doi.org/10.1111/(ISSN)1365-2702 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.