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Impact of teamwork on missed care in four Australian hospitals

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  • Rose Chapman
  • Asheq Rahman
  • Mary Courtney
  • Cheyne Chalmers

Abstract

Aims and objectives Investigate effects of teamwork on missed nursing care across a healthcare network in Australia. Background Missed care is universally used as an indicator of quality nursing care, however, little is known about mitigating effects of teamwork on these events. Design A descriptive exploratory study. Methods Missed Care and Team Work surveys were completed by 334 nurses. Using Stata software, nursing staff demographic information and components of missed care and teamwork were compared across the healthcare network. Statistical tests were performed to identify predicting factors for missed care. Results The most commonly reported components of missed care were as follows: ambulation three times per day (43·3%), turning patient every two hours (29%) and mouth care (27·7%). The commonest reasons mentioned for missed care were as follows: inadequate labour resources (range 69·8–52·7%), followed by material resources (range 59·3–33·3%) and communication (range 39·3–27·2%). There were significant differences in missed care scores across units. Using the mean scores in regression correlation matrix, the negative relationship of missed care and teamwork was supported (r = −0·34, p

Suggested Citation

  • Rose Chapman & Asheq Rahman & Mary Courtney & Cheyne Chalmers, 2017. "Impact of teamwork on missed care in four Australian hospitals," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(1-2), pages 170-181, January.
    • Handle: RePEc:wly:jocnur:v:26:y:2017:i:1-2:p:170-181
    DOI: 10.1111/jocn.13433
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    References listed on IDEAS

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    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    2. Robert J Lucero & Eileen T Lake & Linda H Aiken, 2010. "Nursing care quality and adverse events in US hospitals," Journal of Clinical Nursing, John Wiley & Sons, vol. 19(15‐16), pages 2185-2195, August.
    3. Yi‐Chun Hu & Jih‐Chang Chen & Hsiao‐Ting Chiu & Hsi‐Che Shen & Wen‐Yin Chang, 2010. "Nurses’ perception of nursing workforce and its impact on the managerial outcomes in emergency departments," Journal of Clinical Nursing, John Wiley & Sons, vol. 19(11‐12), pages 1645-1653, June.
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    Cited by:

    1. Dominika Kalánková & Daniela Bartoníčková & Ewelina Kolarczyk & Katarína Žiaková & Agnieszka Młynarska, 2022. "Factors Contributing to Rationed Nursing Care in the Slovak Republic—A Secondary Analysis of Quantitative Data," IJERPH, MDPI, vol. 19(2), pages 1-12, January.
    2. Jingying Huang & Lili Yang & Yiyu Zhuang & Haiou Qi & Xiangpin Chen & Kai Lv, 2019. "Current status and influencing factors of barriers to enteral feeding of critically ill patients: A multicenter study," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(3-4), pages 677-685, February.
    3. Rania Albsoul & Gerard FitzGerald & Julie Finucane & Erika Borkoles, 2019. "Factors influencing missed nursing care in public hospitals in Australia: An exploratory mixed methods study," International Journal of Health Planning and Management, Wiley Blackwell, vol. 34(4), pages 1820-1832, October.
    4. Pearlyn Qin Ling Goh & Ting Fang Ser & Simon Cooper & Ling Jie Cheng & Sok Ying Liaw, 2020. "Nursing teamwork in general ward settings: A mixed‐methods exploratory study among enrolled and registered nurses," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(19-20), pages 3802-3811, October.

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