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Using the Australian Business Excellence Framework to achieve sustainable business excellence

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  • Hsien Hui Khoo
  • Kay Chuan Tan

Abstract

This article demonstrates how the Australian Business Excellence Framework can be used to support sustainable organizational development and success. The objective of the study is to identify the challenges and efforts required for an organization to be fully engaged in corporate social responsibility and sustainable business practices. A case study is used to suggest how the required efforts can be implemented. The case study involves a smelter company in the process of making a ‘shift’ from unsustainable to more sustainable operations, by implementing a new policy. The new policy will affect all aspects of the company—its people, the management of processes and information and, above all, top management's commitment in leading the transformation. An overview of the stages involved in transforming the company is preparation, transformation, implementation and sustainable business results. Copyright © 2002 John Wiley & Sons, Ltd. and ERP Environment.

Suggested Citation

  • Hsien Hui Khoo & Kay Chuan Tan, 2002. "Using the Australian Business Excellence Framework to achieve sustainable business excellence," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 9(4), pages 196-205, December.
    • Handle: RePEc:wly:corsem:v:9:y:2002:i:4:p:196-205
    DOI: 10.1002/csr.28
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    References listed on IDEAS

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    1. H.H. Khoo & T.A. Spedding & L. Tobin & D. Taplin, 2001. "Integrated Simulation and Modelling Approach to Decision Making and Environmental Protection," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 3(2), pages 93-108, June.
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    Cited by:

    1. Aithal, Sreeramana, 2021. "Business Excellence through the Theory of Accountability," MPRA Paper 107894, University Library of Munich, Germany, revised 15 May 2021.
    2. Vikraman R & Shulagna Sarkar & Vishnukumar K & Selvarasu A, 2021. "Leading Sustainable CSR Efforts: A Case of Sneha Opportunity School by NLCIL," Indian Journal of Corporate Governance, , vol. 14(1), pages 110-125, June.
    3. François Maon & Adam Lindgreen & Valérie Swaen, 2009. "Designing and Implementing Corporate Social Responsibility: An Integrative Framework Grounded in Theory and Practice," Journal of Business Ethics, Springer, vol. 87(1), pages 71-89, April.
    4. Tourky, Marwa & Kitchen, Philip & Shaalan, Ahmed, 2020. "The role of corporate identity in CSR implementation: An integrative framework," Journal of Business Research, Elsevier, vol. 117(C), pages 694-706.
    5. Kate Chatfield & Konstantinos Iatridis & Bernd C. Stahl & Nearchos Paspallis, 2017. "Innovating Responsibly in ICT for Ageing: Drivers, Obstacles and Implementation," Sustainability, MDPI, vol. 9(6), pages 1-22, June.
    6. Bryan W. Husted & David B. Allen, 2009. "Strategic Corporate Social Responsibility and Value Creation," Management International Review, Springer, vol. 49(6), pages 781-799, December.
    7. Biswaraj Ghosh & Christian Herzig & Musa Mangena, 2019. "Controlling for sustainability strategies: findings from research and directions for the future," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 30(1), pages 5-24, April.
    8. Mohammed Farag Alaqla, 2020. "The Effect of the Relationship between Organizational Excellence and Quality of Work-Life on Organizational Commitment: An Applied Study on the Health Services Sector in Taif City," International Journal of Human Resource Studies, Macrothink Institute, vol. 10(2), pages 280296-2802, December.

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