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Stakeholder engagement and corporate social reputation: The influence of exogenous factors on efficiency performance (stakeholder engagement and exogenous factors): Stakeholder engagement and exogenous factors

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  • José Solana‐Ibáñez
  • Manuel Caravaca‐Garratón

Abstract

This article extends preliminary research with the aim of examining to what extent stakeholder engagement can lead to unfavorable outcomes in terms of corporate social reputation. A favorable perceived stakeholder image, does not necessarily lead to a positive reputation outcome. To evaluate this conceptual rupture, applied to the Defense sector, the use of two‐stage double bootstrap efficiency determinants, and stability analysis is proposed. The statistical significance of a group of exogenous factors implies that part of the observed performance is due to the environment. Their influence can either enhance or weaken reputation. In any case, knowledge of the underlying operating environment offers an opportunity for strategic action in Corporate Social Responsibility policy. The results show a statistically significant relationship of all the exogenous variables considered in each of the years. The most relevant result indicates a drag effect of stakeholders' perceptions on public institutions through perceived corruption.

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  • José Solana‐Ibáñez & Manuel Caravaca‐Garratón, 2021. "Stakeholder engagement and corporate social reputation: The influence of exogenous factors on efficiency performance (stakeholder engagement and exogenous factors): Stakeholder engagement and exogenou," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(6), pages 1891-1905, November.
    • Handle: RePEc:wly:corsem:v:28:y:2021:i:6:p:1891-1905
    DOI: 10.1002/csr.2167
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