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Process Management and Robotic Process Automation: The Insights from Systematic Literature Review

Author

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  • Stravinskienė Inga

    (PhD student at the Faculty of Economics and Business Administration, Vilnius University, Lithuania.; Saulėtekio Ave. 9, LT-10222, Vilnius, Lithuania. Phone: +370 67753304.)

  • Serafinas Dalius

    (professor at the Faculty of Economics and Business Administration, Vilnius University, Lithuania.; Saulėtekio Ave. 9, LT-10222, Vilnius, Lithuania. Phone: +370 68776262.)

Abstract

During the Fourth Industrial Revolution, the digital transformation revolutionised both individual organisations and entire industries. One such advanced technology is Robotic Process Automation (RPA). However, organisations do not always make the progress by using the RPA to increase the efficiency of their business processes. The scientific sources lack the synthesis of Process Management (PM) and RPA and insights into their interrelationship. This article aims to fill the gap in the systematic analysis of interrelations between PM and RPA from a managerial perspective by identifying less researched areas and formulating insights and recommendations for future research.

Suggested Citation

  • Stravinskienė Inga & Serafinas Dalius, 2021. "Process Management and Robotic Process Automation: The Insights from Systematic Literature Review," Management of Organizations: Systematic Research, Sciendo, vol. 85(1), pages 87-106, June.
    • Handle: RePEc:vrs:morgsr:v:85:y:2021:i:1:p:87-106:n:2
    DOI: 10.1515/mosr-2021-0006
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    References listed on IDEAS

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    1. Anagnoste Sorin, 2018. "Robotic Automation Process – The operating system for the digital enterprise," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 12(1), pages 54-69, May.
    2. Jan Brocke & Wolfgang Maaß & Peter Buxmann & Alexander Maedche & Jan Marco Leimeister & Günter Pecht, 2018. "Future Work and Enterprise Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(4), pages 357-366, August.
    3. Anagnoste Sorin, 2017. "Robotic Automation Process - The next major revolution in terms of back office operations improvement," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 11(1), pages 676-686, July.
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