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Evaluation of Key Performance Indicators of Logistics Firms

Author

Listed:
  • Gözaçan Nazlıcan

    (Yaşar University/International Logistics Management, Izmir, Turkey)

  • Lafci Çisem

    (Yaşar University/International Logistics Management, Izmir, Turkey)

Abstract

Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied.

Suggested Citation

  • Gözaçan Nazlıcan & Lafci Çisem, 2020. "Evaluation of Key Performance Indicators of Logistics Firms," Logistics, Supply Chain, Sustainability and Global Challenges, Sciendo, vol. 11(1), pages 24-32, February.
    • Handle: RePEc:vrs:losutr:v:11:y:2020:i:1:p:24-32:n:2
    DOI: 10.2478/jlst-2020-0002
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    References listed on IDEAS

    as
    1. Kurttila, Mikko & Pesonen, Mauno & Kangas, Jyrki & Kajanus, Miika, 2000. "Utilizing the analytic hierarchy process (AHP) in SWOT analysis -- a hybrid method and its application to a forest-certification case," Forest Policy and Economics, Elsevier, vol. 1(1), pages 41-52, May.
    2. Thomas L. Saaty & Luis G. Vargas, 2012. "Models, Methods, Concepts & Applications of the Analytic Hierarchy Process," International Series in Operations Research and Management Science, Springer, edition 2, number 978-1-4614-3597-6.
    3. Arash Shahin & M. Ali Mahbod, 2007. "Prioritization of key performance indicators," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(3), pages 226-240, March.
    Full references (including those not matched with items on IDEAS)

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