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Partial Least Square Structural Equation Model “PLS-SEM” to Predict Total Quality Management in UAE Higher Education: A Comprehensive Framework for Organizational Performance Enhancement

Author

Listed:
  • GUPTA Babeet

    (College of Business, MBA Department, City University Ajman, Ajman, UAE)

  • SRIVASTAVA Riktesh

    (College of Business, MBA Department, City University Ajman, Ajman, UAE)

  • UC Harish

    (College of Business, MBA Department, City University Ajman, Ajman, UAE)

  • ABURAYYA Ahmed

    (College of Business, MBA Department, City University Ajman, Ajman, UAE)

Abstract

The effectiveness of organizations and the satisfaction of customers are both significantly improved by providing outstanding quality. To better meet the needs of their consumers, an increasing number of firms are implementing quality improvement programs such as total quality management (TQM). The major objective of this research paper is to examine the effects of TQM components on the efficiency and effectiveness of UAE higher education institutions (HEIs). The association between TQM components and organization performance was investigated using a quantitative research technique based on a survey study design. The partial least square structural equation model (PLS-SEM) was used to quantify the reflectiveness of 99 data. The study found that TQM has a positive impact on employee satisfaction and service quality in HEIs. It was revealed that TQM has a significant impact on organizational performance, with service quality serving as a mediator. Furthermore, the results revealed that service quality and students’ satisfaction are fully mediating the relationship between TQM and organizational performance. The current study concludes that HEIs are implementing TQM to enhance market performance and comprehend the evolving business trends. The study has added to the body of information about the relationship between TQM elements and organization performance.

Suggested Citation

  • GUPTA Babeet & SRIVASTAVA Riktesh & UC Harish & ABURAYYA Ahmed, 2024. "Partial Least Square Structural Equation Model “PLS-SEM” to Predict Total Quality Management in UAE Higher Education: A Comprehensive Framework for Organizational Performance Enhancement," Foundations of Management, Sciendo, vol. 16(1), pages 247-258.
    • Handle: RePEc:vrs:founma:v:16:y:2024:i:1:p:247-258:n:1015
    DOI: 10.2478/fman-2024-0015
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    References listed on IDEAS

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    1. Sonali Singh & Sumeet Singh Jasial, 2021. "Moderating effect of perceived trust on service quality – student satisfaction relationship: evidence from Indian higher management education institutions," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 31(2), pages 280-304, July.
    2. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    3. Tasneem F. Alfalah, 2017. "Total Quality Management Tools: Are they Necessary for Improving Service Quality and Customer Satisfaction?," International Review of Management and Marketing, Econjournals, vol. 7(3), pages 121-125.
    4. Marina Godinho Antunes & Pedro Ribeiro Mucharreira & Maria Rosário Texeira Justino & Joaquín Texeira-Quirós, 2021. "Effects of Total Quality Management (TQM) Dimensions on Innovation—Evidence from SMEs," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    5. Adriana Tiron-Tudor & Cristina Silvia Nistor & Szilveszter Fekete & Andreea Alexandru, 2022. "Factors Influencing Public Higher Education Institutions’ Performance Reporting in the Romanian Context," Administrative Sciences, MDPI, vol. 12(4), pages 1-27, November.
    6. Md. Zahidul Islam & Ikramul Hasan & Md. Munir Hossain & Kim Cheng Patrick Low, 2017. "Total quality management and job satisfaction among the bank employees," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 14(4), pages 347-365.
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    More about this item

    Keywords

    total quality management; organizational performance; service quality; student satisfaction; employee satisfaction; partial least square analysis; structural equation model;
    All these keywords.

    JEL classification:

    • C29 - Mathematical and Quantitative Methods - - Single Equation Models; Single Variables - - - Other
    • C39 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Other
    • C83 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Survey Methods; Sampling Methods
    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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