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Assessment Of Smart Experience Of Tourists And Local Citizens In Tourist Destination

Author

Listed:
  • Genka Rafailova

    (University of Economics - Varna)

  • Antonio Hadzhikolev

    (University of Economics - Varna)

Abstract

The concept of smart city is used for development of smart destination with purpose of achieving competitive advantages and enhancing the quality of experience for tourists and quality of life for local citizens. There are wide accepted characteristics of smart tourist destination such as built smart infrastructure, smart technologies application as well as criteria for defining smartness of destination as digitalization, accessibility and mobility. But the main focus of development of smart destination is the creation of smart experience and smart business environment. That stresses the importance of assessment of how tourists and local citizens appreciate their experience. The aim of this paper is to present a model for study and assessment of smart experience of tourists and local citizens in tourist destination. The model is applied in tourist destination Varna. Results of conducted research of tourists and local citizens' view and acceptance, based on their experience, are presented.

Suggested Citation

  • Genka Rafailova & Antonio Hadzhikolev, 2020. "Assessment Of Smart Experience Of Tourists And Local Citizens In Tourist Destination," Anniversary Scientific Conference with International Participation TOURISM AND CONNECTIVITY 2020, University publishing house "Science and Economics", University of Economics - Varna, issue 1, pages 563-569, October.
    • Handle: RePEc:vra:pr2010:y:2020:i:1:p:563-569
    DOI: 10.36997/TC2020.563
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    References listed on IDEAS

    as
    1. Gretzel, Ulrike, 2018. "From smart destinations to smart tourism regions," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 171-184.
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    More about this item

    Keywords

    smart experience; smart city; smart tourism; smart destination; competitive advantages.;
    All these keywords.

    JEL classification:

    • O18 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Urban, Rural, Regional, and Transportation Analysis; Housing; Infrastructure

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