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Paratransit Service in Indonesia: User Satisfaction and Future Choice

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  • Tri Basuki Joewono
  • Hisashi Kubota

Abstract

This paper explores user satisfaction with making use of paratransit in Bandung, Indonesia. User perceptions of attributes are analyzed using factor analysis to find representing attribute types and factors of service quality. Ordinal probit analysis is employed to explore the characteristics of users regarding their perception of satisfaction with the paratransit service. Binary logistic analysis is undertaken to predict users’ choice probability in making use of paratransit in the future when there is a service improvement. The study reveals that what may be of importance in developed countries carries a different weight of importance for paratransit users. This fact can be explained by describing the characteristics of users that expressed their satisfaction, which also explains the target market for this mode. The analysis reveals the notion that financial motives seem to dominate when users select to use paratransit.

Suggested Citation

  • Tri Basuki Joewono & Hisashi Kubota, 2007. "Paratransit Service in Indonesia: User Satisfaction and Future Choice," Transportation Planning and Technology, Taylor & Francis Journals, vol. 31(3), pages 325-345, January.
    • Handle: RePEc:taf:transp:v:31:y:2007:i:3:p:325-345
    DOI: 10.1080/03081060802087692
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    1. World Bank, 2002. "Cities on the Move : A World Bank Urban Transport Strategy Review," World Bank Publications - Books, The World Bank Group, number 15232.
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