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Natural language processing (NLP) in management research: A literature review

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Listed:
  • Yue Kang
  • Zhao Cai
  • Chee-Wee Tan
  • Qian Huang
  • Hefu Liu

Abstract

Natural language processing (NLP) is gaining momentum in management research for its ability to automatically analyze and comprehend human language. Yet, despite its extensive application in management research, there is neither a comprehensive review of extant literature on such applications, nor is there a detailed walkthrough on how it can be employed as an analytical technique. To this end, we review articles in the UT Dallas List of 24 Leading Business Journals that employ NLP as their focal analytical technique to elucidate how textual data can be harnessed for advancing management theories across multiple disciplines. We describe the available toolkits and procedural steps for employing NLP as an analytical technique as well as its advantages and disadvantages. In so doing, we highlight the managerial and technological challenges associated with the application of NLP in management research in order to guide future inquires.

Suggested Citation

  • Yue Kang & Zhao Cai & Chee-Wee Tan & Qian Huang & Hefu Liu, 2020. "Natural language processing (NLP) in management research: A literature review," Journal of Management Analytics, Taylor & Francis Journals, vol. 7(2), pages 139-172, April.
    • Handle: RePEc:taf:tjmaxx:v:7:y:2020:i:2:p:139-172
    DOI: 10.1080/23270012.2020.1756939
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    Cited by:

    1. Tian, Yu-Xin & Zhang, Chuan, 2023. "An end-to-end deep learning model for solving data-driven newsvendor problem with accessibility to textual review data," International Journal of Production Economics, Elsevier, vol. 265(C).
    2. Shanshan Wu & Long Cheng & Changcheng Huang & Yaoyao Chen, 2024. "The impact of open innovation on firms’ performance in bad times: evidence from COVID-19 pandemic," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 14(3), pages 657-694, September.
    3. Xueling Li & Yujie Long & Meixi Fan & Yong Chen, 2022. "Drilling down artificial intelligence in entrepreneurial management: A bibliometric perspective," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 379-396, May.
    4. Zimei Liu & Kefan Xie & Ling Li & Yong Chen, 2020. "A paradigm of safety management in Industry 4.0," Systems Research and Behavioral Science, Wiley Blackwell, vol. 37(4), pages 632-645, July.
    5. Lu, Qinli & Chesbrough, Henry, 2022. "Measuring open innovation practices through topic modelling: Revisiting their impact on firm financial performance," Technovation, Elsevier, vol. 114(C).
    6. Tao Shu & Zhiyi Wang & Huading Jia & Wenjin Zhao & Jixian Zhou & Tao Peng, 2022. "Consumers’ Opinions towards Public Health Effects of Online Games: An Empirical Study Based on Social Media Comments in China," IJERPH, MDPI, vol. 19(19), pages 1-19, October.
    7. Jing Li & Daniel Shapiro & Anastasia Ufimtseva, 2024. "Regulating inbound foreign direct investment in a world of hegemonic rivalry: the evolution and diffusion of US policy," Journal of International Business Policy, Palgrave Macmillan, vol. 7(2), pages 147-165, June.
    8. Indu Khurana & Daniel J. Lee, 2023. "Gender bias in high stakes pitching: an NLP approach," Small Business Economics, Springer, vol. 60(2), pages 485-502, February.
    9. Alin-Gabriel Vaduva & Simona-Vasilica Oprea & Dragos-Catalin Barbu, 2023. "Understanding Customers' Opinion using Web Scraping and Natural Language Processing," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 537-544, August.
    10. Adrian LUPASC, 2023. "The Potential of Natural Language Technology in Transforming Educational Processes," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 3, pages 142-147.
    11. Arpan Kumar Kar & P. S. Varsha & Shivakami Rajan, 2023. "Unravelling the Impact of Generative Artificial Intelligence (GAI) in Industrial Applications: A Review of Scientific and Grey Literature," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(4), pages 659-689, December.
    12. Jing Ge & Feng Wang & Hongxia Sun & Liuliu Fu & Mingwei Sun, 2020. "Research on the maturity of big data management capability of intelligent manufacturing enterprise," Systems Research and Behavioral Science, Wiley Blackwell, vol. 37(4), pages 646-662, July.
    13. Mohammad Alamgir Hossain & Md. Maruf Hossan Chowdhury & Ilias O. Pappas & Bhimaraya Metri & Laurie Hughes & Yogesh K. Dwivedi, 2023. "Fake news on Facebook and their impact on supply chain disruption during COVID-19," Annals of Operations Research, Springer, vol. 327(2), pages 683-711, August.
    14. Chen, Shiuann-Shuoh & Choubey, Bhaskar & Singh, Vinay, 2021. "A neural network based price sensitive recommender model to predict customer choices based on price effect," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    15. Borchert, Philipp & Coussement, Kristof & De Caigny, Arno & De Weerdt, Jochen, 2023. "Extending business failure prediction models with textual website content using deep learning," European Journal of Operational Research, Elsevier, vol. 306(1), pages 348-357.
    16. Just, Julian, 2024. "Natural language processing for innovation search – Reviewing an emerging non-human innovation intermediary," Technovation, Elsevier, vol. 129(C).
    17. Segun Akinola & Arnesh Telukdarie, 2023. "Sustainable Digital Transformation in Healthcare: Advancing a Digital Vascular Health Innovation Solution," Sustainability, MDPI, vol. 15(13), pages 1-23, July.
    18. Aavash Raj Pandey & Mahdi Seify & Udoka Okonta & Amin Hosseinian-Far, 2023. "Advanced Sentiment Analysis for Managing and Improving Patient Experience: Application for General Practitioner (GP) Classification in Northamptonshire," IJERPH, MDPI, vol. 20(12), pages 1-11, June.
    19. Wei Zhang & Linhui Sun & Xinping Wang & Anbo Wu, 2022. "The influence of AI word‐of‐mouth system on consumers' purchase behaviour: The mediating effect of risk perception," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 516-530, May.
    20. Weifeng Jia & Shuo Wang & Yongping Xie & Zifeng Chen & Kaixin Gong, 2022. "Disruptive technology identification of intelligent logistics robots in AIoT industry: Based on attributes and functions analysis," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 557-568, May.

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