IDEAS home Printed from https://ideas.repec.org/a/taf/pubmmg/v31y2011i4p249-256.html
   My bibliography  Save this article

Knowing and doing: the value of intelligent application in local government improvement

Author

Listed:
  • Alan Boyd
  • Adrian Nelson

Abstract

Little is known about what distinguishes managerial thought and practice in successful councils, as opposed to poorly-performing or failing organizations. Managers in high-performing councils in England were interviewed about their improvement practices. Their responses highlighted the importance of an in-depth understanding of customers, staff and the organizational environment; coupled with an inspiring vision of a better future. A commitment to learning was fundamental, forming the basis for an ‘intelligent application’ model of the improvement process.

Suggested Citation

  • Alan Boyd & Adrian Nelson, 2011. "Knowing and doing: the value of intelligent application in local government improvement," Public Money & Management, Taylor & Francis Journals, vol. 31(4), pages 249-256, July.
    • Handle: RePEc:taf:pubmmg:v:31:y:2011:i:4:p:249-256
    DOI: 10.1080/09540962.2011.586230
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/09540962.2011.586230
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/09540962.2011.586230?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Paul M. Collier, 2006. "Policing and the Intelligent Application of Knowledge," Public Money & Management, Taylor & Francis Journals, vol. 26(2), pages 109-116, April.
    2. Paul Higgins & Philip James & Ian Roper, 2004. "Best Value: Is It Delivering?," Public Money & Management, Taylor & Francis Journals, vol. 24(4), pages 251-258, August.
    3. Martin Broad & Andrew Goddard & Larissa Von Alberti, 2007. "Performance, Strategy and Accounting in Local Government and Higher Education in the UK," Public Money & Management, Taylor & Francis Journals, vol. 27(2), pages 119-126, April.
    4. James Downe & Jean Hartley & Lyndsay Rashman, 2004. "Evaluating the extent of inter-organizational learning and change in local authorities through the english beacon council scheme," Public Management Review, Taylor & Francis Journals, vol. 6(4), pages 531-554, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gottschalk, Petter & Filstad, Cathrine & Glomseth, Rune & Solli-Sæther, Hans, 2011. "Information management for investigation and prevention of white-collar crime," International Journal of Information Management, Elsevier, vol. 31(3), pages 226-233.
    2. Christopher, Joe, 2012. "Tension between the corporate and collegial cultures of Australian public universities: The current status," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 23(7), pages 556-571.
    3. Elisa Bonollo, 2018. "If Transparency in Performance Measurement Becomes Mandatory: Towards Better Accountability?," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(7), pages 1-58, June.
    4. Elisa Bonollo, 2015. "Disclosures in Local Healthcare Organizations? Social Reports. ?What?? and ?Why?? An Empirical Analysis of the Italian National Healthcare System," FINANCIAL REPORTING, FrancoAngeli Editore, vol. 2015(1), pages 41-75.
    5. Michela Arnaboldi & Irvine Lapsley, 2008. "Making Management Auditable: The Implementation of Best Value in Local Government," Abacus, Accounting Foundation, University of Sydney, vol. 44(1), pages 22-47, March.
    6. Ian Cunningham & Philip James, 2017. "Analysing public service outsourcing: The value of a regulatory perspective," Environment and Planning C, , vol. 35(6), pages 958-974, September.
    7. Bell, Peter & Dean, Geoff & Gottschalk, Petter, 2010. "Information management in law enforcement: The case of police intelligence strategy implementation," International Journal of Information Management, Elsevier, vol. 30(4), pages 343-349.
    8. Alberto Peralta & Luis Rubalcaba, 2021. "A Metagovernance Model of Innovation Networks in the Health and Social Services Using a Neo-Schumpeterian Framework," IJERPH, MDPI, vol. 18(11), pages 1-23, June.
    9. Stijn Viaene & Steven De Hertogh & Luc Lutin & Annemarie Maandag & Stephan Den Hengst & Reinder Doeleman, 2009. "Intelligence‐led policing at the Amsterdam‐Amstelland Police Department: operationalized business intelligence with an enterprise ambition," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 16(4), pages 279-292, October.
    10. Michela Arnaboldi & Irvine Lapsley, 2010. "Asset management in cities: polyphony in action?," Accounting, Auditing & Accountability Journal, Emerald Group Publishing Limited, vol. 23(3), pages 392-419, March.
    11. Paul Hunton & Alan Jones & Paul Baker, 2009. "New development: Performance management in a UK police force," Public Money & Management, Taylor & Francis Journals, vol. 29(3), pages 195-200, May.
    12. Andrew Goddard & Alexa Simm, 2017. "Management accounting, performance measurement and strategy in English local authorities," Public Money & Management, Taylor & Francis Journals, vol. 37(4), pages 261-268, June.
    13. Parker, Lee, 2011. "University corporatisation: Driving redefinition," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 22(4), pages 434-450.
    14. Evelien Korteland & Victor Bekkers, 2008. "The diffusion of electronic service delivery innovations in dutch E-policing: The case of digital warning systems," Public Management Review, Taylor & Francis Journals, vol. 10(1), pages 71-88, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmmg:v:31:y:2011:i:4:p:249-256. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPMM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.