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The diffusion of electronic service delivery innovations in dutch E-policing: The case of digital warning systems

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  • Evelien Korteland
  • Victor Bekkers

Abstract

This article examines the diffusion and adoption process of an electronic service delivery innovation, which can be seen as an example of e-policing -- called SMS-alert -- among Dutch police forces. It is not only important to pay attention to the question how an innovation has spread - and the factors and mechanisms that stimulated or frustrated this process - but also to the reasons why an innovation has spread. Therefore, it is important to look at what kind of different meanings organizations attach to an innovation, especially in a public sector context. This research shows that functional, political and institutional patterns of meaning should be taken into account. In this case, the functional and political meaning dominated the appreciation of the innovation, although elements of the institutional meaning also played a role. Furthermore, the case shows that it is important to look at the -- in diffusion studies underexposed -- influence of diffusion policies and strategies, which have been conducted.

Suggested Citation

  • Evelien Korteland & Victor Bekkers, 2008. "The diffusion of electronic service delivery innovations in dutch E-policing: The case of digital warning systems," Public Management Review, Taylor & Francis Journals, vol. 10(1), pages 71-88, January.
  • Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:71-88
    DOI: 10.1080/14719030701763195
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    References listed on IDEAS

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    1. Christopher Pollitt, 2001. "CLARIFYING CONVERGENCE. Striking similarities and durable differences in public management reform," Public Management Review, Taylor & Francis Journals, vol. 3(4), pages 471-492, December.
    2. Berry, Frances Stokes & Berry, William D., 1990. "State Lottery Adoptions as Policy Innovations: An Event History Analysis," American Political Science Review, Cambridge University Press, vol. 84(2), pages 395-415, June.
    3. James Downe & Jean Hartley & Lyndsay Rashman, 2004. "Evaluating the extent of inter-organizational learning and change in local authorities through the english beacon council scheme," Public Management Review, Taylor & Francis Journals, vol. 6(4), pages 531-554, December.
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    Cited by:

    1. John K. Christiansen & Morten Wellendorf, 2021. "Exploring Opportunities with Experimental Use of Communicative Spaces to Overcome Defensive Routines and Increase Information Systems Utilization," Systemic Practice and Action Research, Springer, vol. 34(6), pages 713-750, December.

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