IDEAS home Printed from https://ideas.repec.org/a/taf/pubmgr/v15y2013i7p992-1010.html
   My bibliography  Save this article

Changing Times for Charities: Performance management in a Third Sector Housing Association

Author

Listed:
  • Graham Manville
  • Martin Broad

Abstract

This paper illustrates the progress from the application of a performance measurement system to that of a performance management system within a registered charity operating in the United Kingdom Third Sector. The organization is a housing association and its service users are socially excluded members of society. The balanced scorecard (BSC) was chosen as a catalyst for improving the performance management system between 2004 and 2006. A case study analysis using semi-structured interviews and secondary data sources over a four-year period provides empirical insight into an evolving performance management culture. This research reveals that culture as well as trust and capability building are inextricably linked and govern organizational performance. These elements are also bounded by the 'steering media' of the Big Society philosophy currently being rolled out across UK public services which is affecting the general lifeworld of this sector.

Suggested Citation

  • Graham Manville & Martin Broad, 2013. "Changing Times for Charities: Performance management in a Third Sector Housing Association," Public Management Review, Taylor & Francis Journals, vol. 15(7), pages 992-1010, October.
    • Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:992-1010
    DOI: 10.1080/14719037.2012.761722
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2012.761722
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2012.761722?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Christophe Assens & Joëlle Ensminger & Annie Bartoli & Jose Luis Guerrero & Sylvie Yung & Quentin Bedard & Joëlle Ensminger Assens & Delphine Philip de Saint Julien & Guy Gozlan & Jihane Sebai & Phili, 2020. "Les Cahiers de Recherche du LAREQUOI Vol. 2020/1," Post-Print hal-04647992, HAL.
    2. Christophe Assens & Joëlle Ensminger & Annie Bartoli & Jose Luis Guerrero & Aline Courie Lemeur & Guy Gozlan & Philippe Hermel & Christelle Perrin & Alexis Roy & Jihane Sebai, 2020. "Les cahiers de Recherche du LAREQUOI Vol.2020/1," Post-Print hal-04646827, HAL.
    3. Currie, Denise & McCracken, Martin & Venter, Katharine, 2022. "Avoiding the vicious cycle, engendering the virtuous circle: Understanding the interaction of human, social and organizational capitals in non-profit and voluntary organizations," Journal of Business Research, Elsevier, vol. 152(C), pages 17-28.
    4. Graham Manville & Richard Greatbanks & Thomas Wainwright & Martin Broad, 2016. "Visual performance management in housing associations: a crisis of legitimation or the shape of things to come?," Public Money & Management, Taylor & Francis Journals, vol. 36(2), pages 105-112, March.
    5. Manville, Graham & Greatbanks, Richard, 2020. "Performance management in hybrid organisations: A study in social housing," European Management Journal, Elsevier, vol. 38(3), pages 533-545.
    6. Thomas Wainwright & Graham Manville, 2017. "Financialization and the third sector: Innovation in social housing bond markets," Environment and Planning A, , vol. 49(4), pages 819-838, April.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:992-1010. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/RPXM20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.