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Examining the effect of emotional intelligence on socio-demographic variable and job stress among retail employees

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  • Abhishek Shukla
  • Rajeev Srivastava

Abstract

The purpose of the present study is to explore the relationship between emotional intelligence, socio-demographic variable, job stressors and examine the moderating effect of emotional intelligence on the relationship between socio-demographic variable and job stress. The data were analyzed on the sample of 564 retail employees using descriptive statistics, Pearson correlations, and hierarchical multiple regression. The result shows that there is a socio-demographic difference with respect to trait emotional intelligence (EI) and job stress. The proposed model is a good predictor of job stress. Trait EI is more significant influencing factor for job stress than gender, age, marital status, education, annual income and work experience. Specifically, the present study suggests that intervention aimed at reducing job stress if it includes enhancement of employees with high emotional intelligence rather than just decreasing external stressors.

Suggested Citation

  • Abhishek Shukla & Rajeev Srivastava, 2016. "Examining the effect of emotional intelligence on socio-demographic variable and job stress among retail employees," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1201905-120, December.
    • Handle: RePEc:taf:oabmxx:v:3:y:2016:i:1:p:1201905
    DOI: 10.1080/23311975.2016.1201905
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    References listed on IDEAS

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    1. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
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    Cited by:

    1. Abid Hussain & Dr. Muhammad Bux Burdey, 2023. "Mediating Role Of Emotional Intelligence Between The Relationship Of Occupational Stress And Clinical Performance Among Nurses," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 12(3), pages 177-184.
    2. Shabanova, Tatiana L., 2021. "Relationship between emotional intelligence and self-actualization in managers of a trading company," Economic Consultant, Roman I. Ostapenko, vol. 36(4), pages 17-25.
    3. Abhishek Shukla & Rajeev Srivastava, 2016. "Influence of ethical ideology and socio-demographic characteristics on turnover intention: A study of retail industry in India," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1238334-123, December.

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