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Trust dynamics and repair: An interview with Roy Lewicki

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  • Nicole Gillespie

Abstract

In this article, Roy Lewicki shares his experiences and reflections on trust research from the early seminal papers through to future research opportunities. We discuss his contributions and current thinking on trust development and repair, the forms of trust, the coexistence of trust and distrust, the mechanisms of trust repair, the relationship of trust with conflict, negotiation and in current affairs (e.g. ‘alternative facts’, climate change denial). Recurrent themes are the complex nature of trust development and repair processes, the methodological challenges inherent in studying trust and distrust dynamics over time, and the value of reflective practice and developmental forums for advancing trust research. Bridging the theory-practice divide, developing more sophisticated measurement tools, and conducting interdisciplinary scholarship are identified as rich opportunities for future trust research.

Suggested Citation

  • Nicole Gillespie, 2017. "Trust dynamics and repair: An interview with Roy Lewicki," Journal of Trust Research, Taylor & Francis Journals, vol. 7(2), pages 204-219, July.
    • Handle: RePEc:taf:jtrust:v:7:y:2017:i:2:p:204-219
    DOI: 10.1080/21515581.2017.1373022
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    1. Guo, Shiau-Ling & Lumineau, Fabrice & Lewicki, Roy J., 2017. "Revisiting the Foundations of Organizational Distrust," Foundations and Trends(R) in Management, now publishers, vol. 1(1), pages 1-88, February.
    2. Morton Deutsch, 1958. "Trust and suspicion," Journal of Conflict Resolution, Peace Science Society (International), vol. 2(4), pages 265-279, December.
    3. Dejun Tony Kong & Robert B. Lount & Mara Olekalns & Donald L. Ferrin, 2017. "Advancing the scientific understanding of trust in the contexts of negotiations and repeated bargaining," Journal of Trust Research, Taylor & Francis Journals, vol. 7(1), pages 15-21, January.
    4. Graham Dietz, 2011. "Going back to the source: Why do people trust each other?," Journal of Trust Research, Taylor & Francis Journals, vol. 1(2), pages 215-222, June.
    5. Donald L. Ferrin, 2015. "Insights and observations on the decision to trust in both science and practice: Interview with Robert F. Hurley," Journal of Trust Research, Taylor & Francis Journals, vol. 5(2), pages 184-198, October.
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    1. Božič, Branko & Siebert, Sabina & Martin, Graeme, 2020. "A grounded theory study of factors and conditions associated with customer trust recovery in a retailer," Journal of Business Research, Elsevier, vol. 109(C), pages 440-448.
    2. Anne-Claire Chêne, 2019. "The dynamics of organizational trust -A case study," Post-Print hal-02283947, HAL.

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