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Measuring construction project participant satisfaction

Author

Listed:
  • Mei-Yung Leung
  • S. Thomas Ng
  • Sai-On Cheung

Abstract

Construction projects involve numerous stakeholders, and their satisfaction could directly influence the performance of subsequent projects. Driven by a desire to improve project success, the critical satisfaction factors pertinent to the construction management process should be identified. In this paper, an overall study regarding the behavioural management mechanisms amongst project participants is presented. Eleven behavioural management mechanisms are identified and 15 hypotheses are established for this study. The concepts of satisfaction, project goals, various management mechanisms and their interrelationships are discussed and investigated in relation to construction projects. The results indicate that management mechanisms rather than particular project goal could directly affect the participant satisfaction. Cooperation/participation, task/team conflict and goal commitment are the critical factors influencing the final outcome (satisfaction) in the complicated management process. Moreover, conflict on the task amongst the participants is the moderation mechanisms for the relationship between goal commitment and participant satisfaction. There is a significantly positive relationship between commitment and satisfaction in construction project management, while high level of conflict is stimulated in the goal setting process amongst the participants.

Suggested Citation

  • Mei-Yung Leung & S. Thomas Ng & Sai-On Cheung, 2004. "Measuring construction project participant satisfaction," Construction Management and Economics, Taylor & Francis Journals, vol. 22(3), pages 319-331.
    • Handle: RePEc:taf:conmgt:v:22:y:2004:i:3:p:319-331
    DOI: 10.1080/01446190320000000000
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    Citations

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    Cited by:

    1. Hussain, Shahid & Xuetong, Wang & Maqbool, Rashid & Hussain, Mustansar & Shahnawaz, Muhammad, 2022. "The influence of government support, organizational innovativeness and community participation in renewable energy project success: A case of Pakistan," Energy, Elsevier, vol. 239(PC).
    2. Jadwiga Suchecka & Konstanty Owczarek, 2011. "Measures of effectiveness of medical services in the American health care system (Mierniki efektywnosc uslug medycznych w amerykanskim systemie opieki zdrowotnej)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 9(33), pages 79-92.
    3. Ai Tashiro & Kayako Sakisaka & Yuri Kinoshita & Kanako Sato & Sakiko Hamanaka & Yoshiharu Fukuda, 2020. "Motivation for and Effect of Cooking Class Participation: A Cross-Sectional Study Following the 2011 Great East Japan Earthquake and Tsunami," IJERPH, MDPI, vol. 17(21), pages 1-16, October.
    4. Luong Hai Nguyen & Tsunemi Watanabe, 2017. "The Impact of Project Organizational Culture on the Performance of Construction Projects," Sustainability, MDPI, vol. 9(5), pages 1-21, May.
    5. Pili Masoud Kaku & Haochen Zhu & Fangnon Firmin Fangninou, 2023. "Evaluation of the EIA process in Zanzibar: the participation of stakeholders in public and private projects," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(8), pages 7461-7481, August.
    6. Devika Rani Sharma & Balgopal Singh, 2023. "Understanding the Relationship Between Customer Satisfaction, Customer Engagement and Repeat Purchase Behaviour," Vision, , vol. 27(4), pages 449-457, August.

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