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Digital Technology in a Smart Tourist Destination: The Case of Porto

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  • Pedro Manuel da Costa Liberato
  • Elisa Alén-González
  • Dália Filipa Veloso de Azevedo Liberato

Abstract

Given that information and communication technologies (ICT) have become increasingly integrated into the tourism industry, this article aims to emphasize the growing importance of ICT for smart tourism destinations. As a city, Porto has been consolidating its position as a smart tourism destination by emphasizing tourists’ experiences that are evaluated through innovation, communication, and interactivity with tourists/visitors. A survey of 423 tourists visiting the city provided the data for this study. The analysis focuses on the availability of ICT in Porto and its influence on tourists’ decisions to visit the city. This information helps to determine whether the application and information available on the Internet had positively contributed to tourists’ satisfaction in their visits to Porto. In particular, this article focuses on the influence of ICT accessibility on tourists’ choices of destination, their experiences, and their satisfaction. The results obtained can serve as insights for others to understand how tourists’ behavior and experiences, their planning stages and their demand for information are affected by the availability of ICT, in the context of smart tourism destinations.

Suggested Citation

  • Pedro Manuel da Costa Liberato & Elisa Alén-González & Dália Filipa Veloso de Azevedo Liberato, 2018. "Digital Technology in a Smart Tourist Destination: The Case of Porto," Journal of Urban Technology, Taylor & Francis Journals, vol. 25(1), pages 75-97, January.
    • Handle: RePEc:taf:cjutxx:v:25:y:2018:i:1:p:75-97
    DOI: 10.1080/10630732.2017.1413228
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    Cited by:

    1. Maria Teresa Cuomo & Debora Tortora & Alessandro Danovi & Giuseppe Festa & Gerardino Metallo, 2022. "Toward a ‘New Normal’? Tourist Preferences Impact on Hospitality Industry Competitiveness," Corporate Reputation Review, Palgrave Macmillan, vol. 25(3), pages 212-225, August.
    2. Sürme Metin & Ince Ercan, 2023. "Smart Destination Selection Process: Research on Generation Y Tourists," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 13(1), pages 26-39, December.
    3. Diogo Correia & Leonor Teixeira & João Lourenço Marques, 2021. "Reviewing the State-of-the-Art of Smart Cities in Portugal: Evidence Based on Content Analysis of a Portuguese Magazine," Publications, MDPI, vol. 9(4), pages 1-30, October.
    4. Junjie Gao & Younghwan Pan, 2022. "Evaluating Influencing Factors of Tourists’ Experiences with Smart Tour Guide System: A Mixed Method Research," Sustainability, MDPI, vol. 14(23), pages 1-19, December.
    5. Cuomo, Maria Teresa & Tortora, Debora & Foroudi, Pantea & Giordano, Alex & Festa, Giuseppe & Metallo, Gerardino, 2021. "Digital transformation and tourist experience co-design: Big social data for planning cultural tourism," Technological Forecasting and Social Change, Elsevier, vol. 162(C).
    6. Georgios Giotis & Evangelia Papadionysiou, 2022. "The Role of Managerial and Technological Innovations in the Tourism Industry: A Review of the Empirical Literature," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    7. Femenia-Serra , Francisco & Neuhofer, Barbara, 2018. "Smart tourism experiences: conceptualisation, key dimensions and research agenda," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 129-150.
    8. Youssef El Archi & Brahim Benbba & Kai Zhu & Zineb El Andaloussi & László Pataki & Lóránt Dénes Dávid, 2023. "Mapping the Nexus between Sustainability and Digitalization in Tourist Destinations: A Bibliometric Analysis," Sustainability, MDPI, vol. 15(12), pages 1-16, June.
    9. Luis Moreno-Izquierdo & Adrián Más-Ferrando & Marta Suárez-Tostado & Ana B. Ramón-Rodríguez, 2022. "Reinvención del turismo en clave de inteligencia artificial. Buscando un modelo sostenible y competitivo para el siglo XXI," Fedea Economy Notes 2022-19, FEDEA.
    10. Hadining Kusumastuti & Diaz Pranita & Mila Viendyasari & Mohamad Sattar Rasul & Sri Sarjana, 2024. "Leveraging Local Value in a Post-Smart Tourism Village to Encourage Sustainable Tourism," Sustainability, MDPI, vol. 16(2), pages 1-27, January.
    11. Yasmine Ben Miloud & Nichole Hugo, 2024. "Tourism as a Solution for the Economic Revitalization of an American College Town," Tourism and Hospitality, MDPI, vol. 5(3), pages 1-17, July.

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