Self-Service Technology in Retailing. The Case of Retail Kiosks
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References listed on IDEAS
- Amanda Beatson & Nick Lee & Leonard V. Coote, 2007. "Self-Service Technology and the Service Encounter," The Service Industries Journal, Taylor & Francis Journals, vol. 27(1), pages 75-89, January.
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- Sanchit Pawar & Asle Fagerstrøm & Valdimar Sigurdsson, 2020. "An Explorative Study of How Visceral States Influence the Relationship between Social Proof Heuristics and Donation Behavior When Consumers Are Using Self-Service Kiosks," Sustainability, MDPI, vol. 12(22), pages 1-12, November.
- Halil Nadiri, 2011. "Customers’ zone of tolerance for retail stores," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 113-137, June.
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Keywords
Retail; Retail Kiosks; Self-Service Retailing; Retail Channel Structure; Innovation; Global Markets DOI:http://dx.doi.org/10.4468/2010.1.05cho.fiorito;All these keywords.
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