Negotiating behavior in service outsourcing. An exploratory case study analysis
Author
Abstract
Suggested Citation
DOI: 10.1007/s11628-014-0259-5
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Santiago R. Martínez-Argüelles & Fernando Rubiera-Morollón, 2006. "Outsourcing of advanced business services in the Spanish economy: Explanation and estimation of the regional effects," The Service Industries Journal, Taylor & Francis Journals, vol. 26(3), pages 267-285, April.
- Daniel Arias-Aranda & Oscar F. Bustinza & Vanesa Barrales-Molina, 2010. "Operations flexibility and outsourcing benefits: an empirical study in service firms," The Service Industries Journal, Taylor & Francis Journals, vol. 31(11), pages 1849-1870, February.
- Bruce Kogut & Udo Zander, 1992. "Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology," Organization Science, INFORMS, vol. 3(3), pages 383-397, August.
- Kirk Monteverde & David J. Teece, 1982. "Supplier Switching Costs and Vertical Integration in the Automobile Industry," Bell Journal of Economics, The RAND Corporation, vol. 13(1), pages 206-213, Spring.
- Nicolai J. Foss, 1996.
"Capabilities and the Theory of the Firm,"
Revue d'Économie Industrielle, Programme National Persée, vol. 77(1), pages 7-28.
- Nicolai J. Foss, 1996. "Capabilities and the Theory of the Firm," DRUID Working Papers 96-8, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
- Rikard Larsson & Sydney Finkelstein, 1999. "Integrating Strategic, Organizational, and Human Resource Perspectives on Mergers and Acquisitions: A Case Survey of Synergy Realization," Organization Science, INFORMS, vol. 10(1), pages 1-26, February.
- Ooi Ee & Hasliza Abdul Halim & T. Ramayah, 2013. "The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective," Service Business, Springer;Pan-Pacific Business Association, vol. 7(2), pages 227-253, June.
- O'Connor, Kathleen M. & Arnold, Josh A., 2001. "Distributive Spirals: Negotiation Impasses and the Moderating Role of Disputant Self-Efficacy," Organizational Behavior and Human Decision Processes, Elsevier, vol. 84(1), pages 148-176, January.
- Jae-Nam Lee & Minh Q. Huynh & Rudy Hirschheim, 2008. "An integrative model of trust on IT outsourcing: Examining a bilateral perspective," Information Systems Frontiers, Springer, vol. 10(2), pages 145-163, April.
- Asha Rao & Stuart M Schmidt, 1998. "A Behavioral Perspective on Negotiating International Alliance," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 29(4), pages 665-694, December.
- Heide, Jan B. & Stump, Rodney L., 1995. "Performance implications of buyer-supplier relationships in industrial markets : A transaction cost explanation," Journal of Business Research, Elsevier, vol. 32(1), pages 57-66, January.
- Eric Langeard & Pierre Eiglier, 1994. "Relation de service et marketing," Post-Print halshs-02926686, HAL.
- Gianni Lorenzoni & Andrea Lipparini, 1999. "The leveraging of interfirm relationships as a distinctive organizational capability: a longitudinal study," Strategic Management Journal, Wiley Blackwell, vol. 20(4), pages 317-338, April.
- Kathryn Rudie Harrigan, 1986. "Matching vertical integration strategies to competitive conditions," Strategic Management Journal, Wiley Blackwell, vol. 7(6), pages 535-555, November.
- John, George & Weitz, Barton A, 1988. "Forward Integration into Distribution: An Empirical Test of Transaction Cost Analysis," The Journal of Law, Economics, and Organization, Oxford University Press, vol. 4(2), pages 337-355, Fall.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Tomás F. Espino-Rodríguez & Juan Carlos Ramírez-Fierro, 2019. "Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 479-508, September.
- Tomás F. Espino-Rodríguez & Juan Carlos Ramírez-Fierro, 2018. "Outsourcing Performance in Hotels: Evaluating Partnership Quality," Sustainability, MDPI, vol. 10(8), pages 1-19, August.
- Pei Chun-Lai & Tomás F Espino-RodrÃguez & Tom Baum, 2019. "Do relational norms matter in outsourcing relationships? Lesson learned from hotel sectors," Tourism Economics, , vol. 25(2), pages 189-212, March.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- repec:dau:papers:123456789/2412 is not listed on IDEAS
- Christian Balcells, 2022. "Determinants of firm boundaries and organizational performance: an empirical investigation of the Chilean truck market," Journal of Evolutionary Economics, Springer, vol. 32(2), pages 423-461, April.
- Ju, Min & Murray, Janet Y. & Gao, Gerald Yong & Kotabe, Masaaki, 2019. "Concurrent sourcing strategy of multinational firms in China: Drivers and performance implications," Journal of World Business, Elsevier, vol. 54(6), pages 1-1.
- Józef Ober, 2020. "Innovation Adoption: Empirical Analysis on the Example of Selected Factors of Organizational Culture in the IT Industry in Poland," Sustainability, MDPI, vol. 12(20), pages 1-25, October.
- Ahammad, Mohammad Faisal & Tarba, Shlomo Yedidia & Liu, Yipeng & Glaister, Keith W., 2016. "Knowledge transfer and cross-border acquisition performance: The impact of cultural distance and employee retention," International Business Review, Elsevier, vol. 25(1), pages 66-75.
- Hermano, Víctor & Martín-Cruz, Natalia, 2013. "How to Deliver Foreign Aid? The Case of Projects Governed by the Spanish International Agency," World Development, Elsevier, vol. 43(C), pages 298-314.
- repec:dgr:rugsom:03g23 is not listed on IDEAS
- Rabbiosi, Larissa & Santangelo, Grazia D., 2013. "Parent company benefits from reverse knowledge transfer: The role of the liability of newness in MNEs," Journal of World Business, Elsevier, vol. 48(1), pages 160-170.
- Stoyan Stoyanov & Richard Woodward & Veselina Stoyanova, 2018. "The Embedding of Transnational Entrepreneurs in Diaspora Networks: Leveraging the Assets of Foreignness," Management International Review, Springer, vol. 58(2), pages 281-312, April.
- repec:dau:papers:123456789/2608 is not listed on IDEAS
- Tang, Shufen & Zheng, Yuqing & Li, Taiping & Zhou, Li, 2021. "The Hold-up Problem in China’s Broiler Industry: Empirical Evidence from Jiangsu Province," 2021 ASAE 10th International Conference (Virtual), January 11-13, Beijing, China 329410, Asian Society of Agricultural Economists (ASAE).
- Richard N. Langlois & Nicolai J. Foss, 1999.
"Capabilities and Governance: The Rebirth of Production in the Theory of Economic Organization,"
Kyklos, Wiley Blackwell, vol. 52(2), pages 201-218, May.
- Richard N. Langlois & Nicolai J. Foss, 1996. "Capabilities and Governance the Rebirth of Production in the Theory of Economic Organization," Working papers 1996-02, University of Connecticut, Department of Economics.
- Richard N. Langlois & Nicolai J. Foss, 1997. "Capabilities and Governance the Rebirth of Production in the Theory of Economic Organization," DRUID Working Papers 97-2, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
- George Chondrakis & Mari Sako, 2020. "When suppliers shift my boundaries: Supplier employee mobility and its impact on buyer firms' sourcing strategy," Strategic Management Journal, Wiley Blackwell, vol. 41(9), pages 1682-1711, September.
- Mikko Ketokivi & Joseph T. Mahoney, 2020. "Transaction Cost Economics As a Theory of Supply Chain Efficiency," Production and Operations Management, Production and Operations Management Society, vol. 29(4), pages 1011-1031, April.
- Jing Xiao & Åsa Lindholm Dahlstrand, 2023. "Skill-biased acquisitions? Human capital and employee mobility in small technology firms," Small Business Economics, Springer, vol. 60(3), pages 1219-1247, March.
- De Vita, Glauco & Tekaya, Arafet & Wang, Catherine L., 2010. "Asset specificity's impact on outsourcing relationship performance: A disaggregated analysis by buyer-supplier asset specificity dimensions," Journal of Business Research, Elsevier, vol. 63(7), pages 657-666, July.
- Laurence Capron, 2016. "Strategies for M&As: when is acquisition the right mode to grow?," Accounting and Business Research, Taylor & Francis Journals, vol. 46(5), pages 453-462, August.
- Olivier Bertrand & Michael J. Mol, 2013. "The antecedents and innovation effects of domestic and offshore R&D outsourcing: The contingent impact of cognitive distance and absorptive capacity," Strategic Management Journal, Wiley Blackwell, vol. 34(6), pages 751-760, June.
- Patrucco, Pier Paolo, 2013.
"Innovation Platforms, Complexity and the Knowledge-Intensive Firm,"
Department of Economics and Statistics Cognetti de Martiis LEI & BRICK - Laboratory of Economics of Innovation "Franco Momigliano", Bureau of Research in Innovation, Complexity and Knowledge, Collegio
201316, University of Turin.
- Patrucco, Pier Paolo, 2013. "Innovation Platforms, Complexity and the Knowledge-Intensive Firm," Department of Economics and Statistics Cognetti de Martiis. Working Papers 201332, University of Turin.
- Sobrero, Maurizio & Roberts, Edward B., 2002. "Strategic management of supplier-manufacturer relations in new product development," Research Policy, Elsevier, vol. 31(1), pages 159-182, January.
- Capaldo, Antonio & Messeni Petruzzelli, Antonio, 2011. "In search of alliance-level relational capabilities: Balancing innovation value creation and appropriability in R&D alliances," Scandinavian Journal of Management, Elsevier, vol. 27(3), pages 273-286, September.
- Saorín-Iborra, M. Carmen, 2008. "Time pressure in acquisition negotiations: Its determinants and effects on parties' negotiation behaviour choice," International Business Review, Elsevier, vol. 17(3), pages 285-309, June.
- Jiang Wei & Yang Yang & Sali Li, 2021. "Mirror or no mirror? Architectural design of cross-border integration of Chinese multinational enterprises," Asia Pacific Journal of Management, Springer, vol. 38(4), pages 1399-1430, December.
More about this item
Keywords
Negotiating behavior; Service outsourcing; Value creation; Time pressure; Power relationship;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:9:y:2015:i:4:p:771-801. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.