IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v5y2011i2p99-112.html
   My bibliography  Save this article

Improving human capital through knowledge management practices in knowledge-intensive business services

Author

Listed:
  • Daniel Palacios-Marques
  • Ignacio Gil-Pechuán
  • Seongbae Lim

Abstract

This article studies how knowledge management (KM) practices improve human capital. We conceptualize KM practices through six dimensions and test the relationship between each dimension and human capital. The empirical study which was carried out in Spanish firms belonging to the biotechnology and telecommunications industries shows that introducing KM practices has a positive impact on the improvement of human capital. In fact, firms that introduce practices related to continuous learning and the development of an innovative culture that encourages R&D projects improve the skills or abilities of their human capital. Copyright Springer-Verlag 2011

Suggested Citation

  • Daniel Palacios-Marques & Ignacio Gil-Pechuán & Seongbae Lim, 2011. "Improving human capital through knowledge management practices in knowledge-intensive business services," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 99-112, June.
    • Handle: RePEc:spr:svcbiz:v:5:y:2011:i:2:p:99-112
    DOI: 10.1007/s11628-011-0104-z
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11628-011-0104-z
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11628-011-0104-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jing‐Wen Huang & Yong‐Hui Li, 2009. "The mediating effect of knowledge management on social interaction and innovation performance," International Journal of Manpower, Emerald Group Publishing Limited, vol. 30(3), pages 285-301, June.
    2. Beatriz Minguela-Rata & José López-Sánchez & M. Rodríguez-Benavides, 2009. "The effect of knowledge complexity on the performance of franchise systems in the service industries: an empirical study," Service Business, Springer;Pan-Pacific Business Association, vol. 3(1), pages 101-115, March.
    3. Annette L. Ranft & Michael D. Lord, 2002. "Acquiring New Technologies and Capabilities: A Grounded Model of Acquisition Implementation," Organization Science, INFORMS, vol. 13(4), pages 420-441, August.
    4. Donna Marie DeCarolis & David L. Deeds, 1999. "The impact of stocks and flows of organizational knowledge on firm performance: an empirical investigation of the biotechnology industry," Strategic Management Journal, Wiley Blackwell, vol. 20(10), pages 953-968, October.
    5. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    6. Peter Wyer & Stephen Donohoe & Patrick Matthews, 2010. "Fostering strategic learning capability to enhance creativity in small service businesses," Service Business, Springer;Pan-Pacific Business Association, vol. 4(1), pages 9-26, March.
    7. D. Charles Galunic & Erin Anderson, 2000. "From Security to Mobility: Generalized Investments in Human Capital and Agent Commitment," Organization Science, INFORMS, vol. 11(1), pages 1-20, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Francisco Mas-Verdú & Anthony Wensley & Martin Alba & José García Álvarez-Coque, 2011. "How much does KIBS contribute to the generation and diffusion of innovation?," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 195-212, September.
    2. Surabhi Sinha & Kalyan Sengupta, 2020. "Role of Leadership in Enhancing the Effectiveness of Training Practices: Case of Indian Information Technology Sector Organizations," Paradigm, , vol. 24(2), pages 208-225, December.
    3. João Ferreira & Carla Marques & Carlos Azevedo, 2011. "Competitiveness, resources, and capabilities: empirical evidence from retail banking," Service Business, Springer;Pan-Pacific Business Association, vol. 5(4), pages 313-337, December.
    4. Edward Ku, 2014. "Putting forth marketing competencies strength with collaborating partners in the hotel industry," Service Business, Springer;Pan-Pacific Business Association, vol. 8(4), pages 679-697, December.
    5. Luu Tuan, 2015. "From clinical governance through CSR and knowledge sharing to clinical error control," Service Business, Springer;Pan-Pacific Business Association, vol. 9(4), pages 687-709, December.
    6. Hyo Sun Jung & Hye Hyun Yoon, 2017. "Error management culture and turnover intent among food and beverage employees in deluxe hotels: the mediating effect of job satisfaction," Service Business, Springer;Pan-Pacific Business Association, vol. 11(4), pages 785-802, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ahammad, Mohammad Faisal & Tarba, Shlomo Yedidia & Liu, Yipeng & Glaister, Keith W., 2016. "Knowledge transfer and cross-border acquisition performance: The impact of cultural distance and employee retention," International Business Review, Elsevier, vol. 25(1), pages 66-75.
    2. Pettus, Michael L. & Kor, Yasemin Y. & Mahoney, Joseph T., 2007. "A Theory of Change in Turbulent Environments: The Sequencing of Dynamic Capabilities Following Industry Deregulation," Working Papers 07-0100, University of Illinois at Urbana-Champaign, College of Business.
    3. Li, Shenxue & Clark, Timothy & Sillince, John, 2018. "Constructing a strategy on the creation of core competencies for African companies," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 204-213.
    4. Bauer, Florian & King, David & Matzler, Kurt, 2016. "Speed of acquisition integration: Separating the role of human and task integration," Scandinavian Journal of Management, Elsevier, vol. 32(3), pages 150-165.
    5. Yin-Kuan Ng & Voon-Hsien Lee & Alex Tun-Lee Foo & Pei-Lee Gan, 2012. "The Relationship between Knowledge Management Practices and Technological Innovation: A Conceptual Framework," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 1(1), pages 71-89.
    6. Eugenie Byukusenge & John C. Munene, 2017. "Knowledge management and business performance: Does innovation matter?," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1368434-136, January.
    7. Carayannopoulos, Sofy & Auster, Ellen R., 2010. "External knowledge sourcing in biotechnology through acquisition versus alliance: A KBV approach," Research Policy, Elsevier, vol. 39(2), pages 254-267, March.
    8. Dorothy M. Kirkman & Shalei V. K. Simms & Dt Ogilvie, 2016. "An Examination Of Cluster And Non-Cluster Firms’ Knowledge-Based Activities," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(08), pages 1-17, December.
    9. Jamal Shamsie & Michael J. Mannor, 2013. "Looking Inside the Dream Team: Probing Into the Contributions of Tacit Knowledge as an Organizational Resource," Organization Science, INFORMS, vol. 24(2), pages 513-529, April.
    10. María Jesús Luengo-Valderrey & Mónica Moso-Díez, 2019. "Interaction Between Knowledge Management Activities, Innovation Barriers and Innovation Performance: Spanish High and Medium Technology Firms," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(1), pages 298-317, March.
    11. Mario Testa & Vittoria Marino & Gerardino Metallo & Bernardino Quattociocchi & Salvatore Esposito De Falco, 2014. "The knowledge-based internationalization of italian fashion firms. The chinese market experience," ESPERIENZE D'IMPRESA, FrancoAngeli Editore, vol. 2014(1), pages 29-40.
    12. Qi Ai & Hui Tan, 2018. "The intra-firm knowledge transfer in the outward M&A of EMNCs: Evidence from Chinese manufacturing firms," Asia Pacific Journal of Management, Springer, vol. 35(2), pages 399-425, June.
    13. Wasim-ul-REHMAN,* & Nabila ASGHAR** & Hafeez ur Rehman***, 2017. "Knowledge Sharing Practices on Performance: Role of Intellectuals on South Asian Perspective," Pakistan Journal of Applied Economics, Applied Economics Research Centre, vol. 27(2), pages 297-329.
    14. Erden, Zeynep & Klang, David & Sydler, Renato & von Krogh, Georg, 2014. "Knowledge-flows and firm performance," Journal of Business Research, Elsevier, vol. 67(1), pages 2777-2785.
    15. Haradhan Kumar Mohajan, 2016. "Knowledge is an Essential Element at Present World," International Journal of Publication and Social Studies, Asian Economic and Social Society, vol. 1(1), pages 31-53.
    16. Koen H. Heimeriks & Geert Duysters, 2007. "Alliance Capability as a Mediator Between Experience and Alliance Performance: An Empirical Investigation into the Alliance Capability Development Process," Journal of Management Studies, Wiley Blackwell, vol. 44(1), pages 25-49, January.
    17. Megan F. Hess & Andrew M. Hess, 2016. "Stakeholder-Driven Strategic Renewal," International Business Research, Canadian Center of Science and Education, vol. 9(3), pages 53-67, March.
    18. Jasmijn C. Bol & Cassandra Estep & Frank Moers & Mark E. Peecher, 2018. "The Role of Tacit Knowledge in Auditor Expertise and Human Capital Development," Journal of Accounting Research, Wiley Blackwell, vol. 56(4), pages 1205-1252, September.
    19. Gabriel Szulanski & Dimo Ringov & Robert J. Jensen, 2016. "Overcoming Stickiness: How the Timing of Knowledge Transfer Methods Affects Transfer Difficulty," Organization Science, INFORMS, vol. 27(2), pages 304-322, April.
    20. Cinzia Vallone & Valerio Veglio, 2014. "La valorizzazione del patrimonio artistico come driver per lo sviluppo del territorio: il caso dell?albergo diffuso," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2014(4), pages 109-130.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:5:y:2011:i:2:p:99-112. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.