Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness
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DOI: 10.1007/s11628-018-0382-9
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Cited by:
- Ramakrishna Salagrama & Sanjeev Prashar & T. Sai Vijay, 2021. "Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 757-779, December.
- Jörg Finsterwalder & Alastair G. Tombs, 2021. "Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 563-586, December.
- Wee-Kheng Tan & Ping-Hsin Liao, 2021. "What triggers usage of gift-giving apps? A comparison between users and non-users," Service Business, Springer;Pan-Pacific Business Association, vol. 15(3), pages 515-538, September.
- Jiamin Peng & Lingwen Huang & Yujuan Guo & Xiaoyun Yang & Yue Chen, 2024. "The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations," Service Business, Springer;Pan-Pacific Business Association, vol. 18(3), pages 473-501, December.
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Keywords
Social capital; Gratitude; indebtedness; Willingness to reciprocate; Virtual health communities;All these keywords.
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