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Identifying Factors of Employee Satisfaction: A Case Study of Chinese Resource-Based State-Owned Enterprises

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  • Geoffrey Tso
  • Fangtao Liu
  • Jin Li

Abstract

This paper constructed an accurate employee satisfaction factors model for measuring employee satisfaction. An employee satisfaction scale with 30 indicators is designed and tested in Chinese Resource-based State-owned Enterprises. Satisfaction surveys are administered and first-hand data of 3,029 respondents are obtained from 27 units. Exploratory factor analysis is used for extracting four employee satisfaction factors from final 29 satisfaction indicators. The four factors are attributed to the culture, job, management, and welfare of the enterprises. Job positions and education level are found to have significant impacts affecting employee satisfaction. Influences of the four factors are discussed with suggestions made to the management. In future research, the relationship between satisfaction, stress, and performance needs further exploration, in addition to the influence of employee stress and factors from other fields. Copyright Springer Science+Business Media Dordrecht 2015

Suggested Citation

  • Geoffrey Tso & Fangtao Liu & Jin Li, 2015. "Identifying Factors of Employee Satisfaction: A Case Study of Chinese Resource-Based State-Owned Enterprises," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 123(2), pages 567-583, September.
    • Handle: RePEc:spr:soinre:v:123:y:2015:i:2:p:567-583
    DOI: 10.1007/s11205-014-0750-3
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    Cited by:

    1. Le Thi Thanh Xuan & Vo Thi Thanh Nhan & Le Thi Diem My, 2018. "Influences of employees’ perceptions of corporate social responsibility on job satisfaction – A study in Ho Chi Minh City," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 8(1), pages 3-18.

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