Improving the response rate and quality in Web-based surveys through the personalization and frequency of reminder mailings
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DOI: 10.1007/s11135-009-9256-5
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References listed on IDEAS
- Newman, J.C. & Des Jarlais, D.C. & Turner, C.F. & Gribble, J. & Cooley, P. & Paone, D., 2002. "The differential effects of face-to-face and computer interview modes," American Journal of Public Health, American Public Health Association, vol. 92(2), pages 294-297.
- Vidal Rada, 2005. "The Effect of Follow-up Mailings on The Response Rate and Response Quality in Mail Surveys," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(1), pages 1-18, February.
- Claycomb, Cindy & Porter, Stephen S. & Martin, Charles L., 2000. "Riding the Wave: Response Rates and the Effects of Time Intervals between Successive Mail Survey Follow-up Efforts," Journal of Business Research, Elsevier, vol. 48(2), pages 157-162, May.
- Elisabeth Deutskens & Ko de Ruyter & Martin Wetzels & Paul Oosterveld, 2004. "Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study," Marketing Letters, Springer, vol. 15(1), pages 21-36, February.
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Cited by:
- Michael Magro & Victor Prybutok & Sherry Ryan, 2015. "How survey administration can affect response in electronic surveys," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(5), pages 2145-2154, September.
- Rolf Becker, 2023. "Short- and long-term effects of reminders on panellists’ survey participation in a probability-based panel study with a sequential mixed-mode design," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(5), pages 4095-4119, October.
- Cernat, Alexandru & Lynn, Peter, 2014. "The role of email addresses and email contact in encouraging web response in a mixed mode design," Understanding Society Working Paper Series 2014-10, Understanding Society at the Institute for Social and Economic Research.
- Juan Miguel Alcántara-Pilar & Salvador del Barrio-GarcÃa & Lucia Porcu & Esmeralda Crespo-Almendros, 2015. "Motivational Duality in Online Consumer Behaviour: Website Usability and Flow State as Moderating Factors," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 14(1), pages 79-104, June.
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"Design of Web Questionnaires : A Test for Number of Items per Screen,"
Discussion Paper
2005-114, Tilburg University, Center for Economic Research.
- Toepoel, V. & Das, J.W.M. & van Soest, A.H.O., 2005. "Design of Web Questionnaires : A Test for Number of Items per Screen," Other publications TiSEM d0128234-428f-4f44-a174-8, Tilburg University, School of Economics and Management.
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Keywords
Web-based surveys; Electronic studies; Personalization of invitations; Frequency of messages; Response rate; Response quality;All these keywords.
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