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The differential effects of face-to-face and computer interview modes

Author

Listed:
  • Newman, J.C.
  • Des Jarlais, D.C.
  • Turner, C.F.
  • Gribble, J.
  • Cooley, P.
  • Paone, D.

Abstract

Objectives. This study assessed the differential effects of face-to-face interviewing and audio-computer assisted self-interviewing (audio-CASI) on categories of questions. Methods. Syringe exchange program participants (n = 1417) completed face-to-face interviews or audio-CASI. The questionnaire was categorized into the groups "stigmatized behaviors," "neutral behaviors," and "psychological distress." Interview modes were compared for questions from each category. Results. Audio-CASI elicited more frequent reporting of "stigmatized behaviors" than face-to-face interviews. Face-to-face interviewing elicited more frequent reporting of "psychological distress" than audio-CASI. Conclusions. Responding to potentially sensitive questions should not be seen as merely "providing data," but rather as an activity with complex motivations. These motivations can include maintaining social respect, obtaining social support, and altruism. Ideally, procedures for collecting self-report data would maximize altruistic motivation while accommodating the other motives.

Suggested Citation

  • Newman, J.C. & Des Jarlais, D.C. & Turner, C.F. & Gribble, J. & Cooley, P. & Paone, D., 2002. "The differential effects of face-to-face and computer interview modes," American Journal of Public Health, American Public Health Association, vol. 92(2), pages 294-297.
    • Handle: RePEc:aph:ajpbhl:2002:92:2:294-297_9
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    Cited by:

    1. Lenandlar Singh, 2011. "Accuracy of Web Survey Data: The State Of Research on Factual Questions in Surveys," Information Management and Business Review, AMH International, vol. 3(2), pages 48-56.
    2. Michelle Poulin, 2010. "Reporting on first sexual experience," Demographic Research, Max Planck Institute for Demographic Research, Rostock, Germany, vol. 22(11), pages 237-288.
    3. Francisco Muñoz-Leiva & Juan Sánchez-Fernández & Francisco Montoro-Ríos & José Ibáñez-Zapata, 2010. "Improving the response rate and quality in Web-based surveys through the personalization and frequency of reminder mailings," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(5), pages 1037-1052, August.
    4. Pridemore, William Alex & Damphousse, Kelly R. & Moore, Rebecca K., 2005. "Obtaining sensitive information from a wary population: A comparison of telephone and face-to-face surveys of welfare recipients in the United States," Social Science & Medicine, Elsevier, vol. 61(5), pages 976-984, September.
    5. Sophie J S Pascoe & James R Hargreaves & Lisa F Langhaug & Richard J Hayes & Frances M Cowan, 2013. "‘How Poor Are You?’ – A Comparison of Four Questionnaire Delivery Modes for Assessing Socio-Economic Position in Rural Zimbabwe," PLOS ONE, Public Library of Science, vol. 8(9), pages 1-9, September.
    6. Chaoyang Li & Earl Ford & Guixiang Zhao & James Tsai & Lina Balluz, 2012. "A comparison of depression prevalence estimates measured by the Patient Health Questionnaire with two administration modes: computer-assisted telephone interviewing versus computer-assisted personal i," International Journal of Public Health, Springer;Swiss School of Public Health (SSPH+), vol. 57(1), pages 225-233, February.
    7. Kar, Abhishek & Brauer, Michael & Bailis, Rob & Zerriffi, Hisham, 2020. "The risk of survey bias in self-reports vs. actual consumption of clean cooking fuels," World Development Perspectives, Elsevier, vol. 18(C).
    8. Anastario, Mike & FireMoon, Paula & Rink, Elizabeth, 2020. "Sexual risk behaviors and the legacy of colonial violence among Northern plains American Indian youth: A mixed methods exploratory study," Social Science & Medicine, Elsevier, vol. 258(C).
    9. Deniz Akgul & Vildan Gunes, 2023. "Minority Stress of Workers as Internal Customers: A Case Study in Turkey," Athens Journal of Business & Economics, Athens Institute for Education and Research (ATINER), vol. 9(1), pages 109-130, January.
    10. Adeline Delavande & Dana Goldman & Neeraj Sood, 2010. "Criminal Prosecution and Human Immunodeficiency Virus-Related Risky Behavior," Journal of Law and Economics, University of Chicago Press, vol. 53(4), pages 741-782.
    11. María Dolores Sánchez Fernández, 2012. "Blended Teamwork: The Facebook Experience," Business Education and Accreditation, The Institute for Business and Finance Research, vol. 4(1), pages 33-48.
    12. Söderlund, Magnus, 2020. "Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).

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