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Task assignment with start time-dependent processing times for personnel at check-in counters

Author

Listed:
  • Emilio Zamorano

    (University of Mannheim)

  • Annika Becker

    (University of Mannheim)

  • Raik Stolletz

    (University of Mannheim)

Abstract

This paper addresses a task assignment problem encountered by check-in counter personnel at airports. The problem consists of assigning multiskilled agents to a sequence of tasks in check-in counters. Because each task’s ending time is fixed to comply with the flight schedule, its processing time depends on the arrival of the assigned agents. We propose a mixed-integer program and a branch-and-price algorithm to solve this problem. We exploit the problem structure to efficiently formulate the pricing problems and improve computation time. Using real-world data from a German ground-handling agency, we conduct numerical studies to evaluate the performance of the proposed solutions.

Suggested Citation

  • Emilio Zamorano & Annika Becker & Raik Stolletz, 2018. "Task assignment with start time-dependent processing times for personnel at check-in counters," Journal of Scheduling, Springer, vol. 21(1), pages 93-109, February.
    • Handle: RePEc:spr:jsched:v:21:y:2018:i:1:d:10.1007_s10951-017-0523-3
    DOI: 10.1007/s10951-017-0523-3
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    References listed on IDEAS

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