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Implementing design thinking in organizations: an exploratory study

Author

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  • David Dunne

    (University of Victoria, Business and Economics Building (BEC))

Abstract

Design thinking has been adopted by organizations in all sectors of the economy. In this qualitative study, I explore organizations’ goals in adopting design thinking, the challenges such programs encounter, and the approaches they have taken to deal with these challenges. I find that unclear goals, the need to build legitimacy, cultural resistance, and leadership turnover can compromise the work of design programs. Possible antidotes include technological and collaborative platforms, and extending design thinking into the implementation process.

Suggested Citation

  • David Dunne, 2018. "Implementing design thinking in organizations: an exploratory study," Journal of Organization Design, Springer;Organizational Design Community, vol. 7(1), pages 1-16, December.
    • Handle: RePEc:spr:jorgde:v:7:y:2018:i:1:d:10.1186_s41469-018-0040-7
    DOI: 10.1186/s41469-018-0040-7
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    Cited by:

    1. Stanislav Avsec, 2023. "Design Thinking to Envision More Sustainable Technology-Enhanced Teaching for Effective Knowledge Transfer," Sustainability, MDPI, vol. 15(2), pages 1-26, January.
    2. Katarzyna Piwowar‐Sulej, 2021. "Core functions of Sustainable Human Resource Management. A hybrid literature review with the use of H‐Classics methodology," Sustainable Development, John Wiley & Sons, Ltd., vol. 29(4), pages 671-693, July.
    3. Seonyeong Lim & Minseo Kim & Yeong-wha Sawng, 2022. "Design Thinking for Public R&D: Focus on R&D Performance at Public Research Institutes," Sustainability, MDPI, vol. 14(13), pages 1-20, June.
    4. Iker Legarda & Ion Iriarte & Maya Hoveskog & Daniel Justel-Lozano, 2021. "A Model for Measuring and Managing the Impact of Design on the Organization: Insights from Four Companies," Sustainability, MDPI, vol. 13(22), pages 1-23, November.
    5. Stanislav Avsec & Magdalena Jagiełło-Kowalczyk, 2021. "Investigating Possibilities of Developing Self-Directed Learning in Architecture Students Using Design Thinking," Sustainability, MDPI, vol. 13(8), pages 1-25, April.
    6. Vaida Zemlickienė & Indrė Lapinskaitė & Zenonas Turskis, 2022. "Internal Communication in R&D: Decision-Making Methods Based on Expert Approaches," Sustainability, MDPI, vol. 14(19), pages 1-13, September.
    7. Charles Karani & Patience Mshenga, 2021. "Steering the sustainability of entrepreneurial start-ups," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 11(1), pages 223-239, December.
    8. Nakata, Cheryl, 2020. "Design thinking for innovation: Considering distinctions, fit, and use in firms," Business Horizons, Elsevier, vol. 63(6), pages 763-772.

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