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Information Process and Value Creation: an Experimental Study

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  • Corinne Janicot
  • Sophie Mignon
  • Elisabeth Walliser

Abstract

To process and draw value from their customer databases, firms set up information systems based on informational processes which make it possible to turn data into information and knowledge for action. Technical and cognitive knowledge is necessary but difficult to master, which leads some firms to opt for outsourcing. This research draws on the study of a supermarket retailer that engaged an IT services firm specializing in the study of large commercial databases to perform all aspects of management control related to its jewelry sales activity. A value chain for the inter-organizational information process was identified, showing the importance and fragility of the subprocess of knowledge transfer between the two entities. Copyright Springer Science+Business Media New York 2016

Suggested Citation

  • Corinne Janicot & Sophie Mignon & Elisabeth Walliser, 2016. "Information Process and Value Creation: an Experimental Study," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 7(1), pages 276-291, March.
    • Handle: RePEc:spr:jknowl:v:7:y:2016:i:1:p:276-291
    DOI: 10.1007/s13132-015-0306-z
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    1. Sergey M. Vasin & Leyla A. Gamidullaeva & Nicholas Wise & Konstantin Yu. Korolev, 2020. "Knowledge Exchange and the Trust Institution: a New Look at the Problem," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(3), pages 1026-1042, September.
    2. Tomi Rajala, 2019. "Mind the Information Expectation Gap," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(1), pages 104-125, March.

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