IDEAS home Printed from https://ideas.repec.org/a/spr/jknowl/v7y2016i1d10.1007_s13132-015-0306-z.html
   My bibliography  Save this article

Information Process and Value Creation: an Experimental Study

Author

Listed:
  • Corinne Janicot

    (University of Montpellier (IAE), MRM)

  • Sophie Mignon

    (University of Montpellier (IAE), MRM
    University of Montpellier (IUT), MRM)

  • Elisabeth Walliser

    (University of Nice (IAE), GRM)

Abstract

To process and draw value from their customer databases, firms set up information systems based on informational processes which make it possible to turn data into information and knowledge for action. Technical and cognitive knowledge is necessary but difficult to master, which leads some firms to opt for outsourcing. This research draws on the study of a supermarket retailer that engaged an IT services firm specializing in the study of large commercial databases to perform all aspects of management control related to its jewelry sales activity. A value chain for the inter-organizational information process was identified, showing the importance and fragility of the subprocess of knowledge transfer between the two entities.

Suggested Citation

  • Corinne Janicot & Sophie Mignon & Elisabeth Walliser, 2016. "Information Process and Value Creation: an Experimental Study," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 7(1), pages 276-291, March.
    • Handle: RePEc:spr:jknowl:v:7:y:2016:i:1:d:10.1007_s13132-015-0306-z
    DOI: 10.1007/s13132-015-0306-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13132-015-0306-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13132-015-0306-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Paul Almeida & Bruce Kogut, 1999. "Localization of Knowledge and the Mobility of Engineers in Regional Networks," Management Science, INFORMS, vol. 45(7), pages 905-917, July.
    2. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    3. Raymond Van Wijk & Justin J. P. Jansen & Marjorie A. Lyles, 2008. "Inter‐ and Intra‐Organizational Knowledge Transfer: A Meta‐Analytic Review and Assessment of its Antecedents and Consequences," Journal of Management Studies, Wiley Blackwell, vol. 45(4), pages 830-853, June.
    4. Jaeyong Song & Paul Almeida & Geraldine Wu, 2003. "Learning--by--Hiring: When Is Mobility More Likely to Facilitate Interfirm Knowledge Transfer?," Management Science, INFORMS, vol. 49(4), pages 351-365, April.
    5. Argote, Linda & Ingram, Paul, 2000. "Knowledge Transfer: A Basis for Competitive Advantage in Firms," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 150-169, May.
    6. Marc Bollecker, 2002. "Le rôle des contrôleurs de gestion dans l'apprentissage organisationnel : une analyse de la phase de suivi des réalisations," Comptabilité - Contrôle - Audit, Association francophone de comptabilité, vol. 8(2), pages 109-126.
    7. Rebecca Henderson & Iain Cockburn, 1994. "Measuring Competence? Exploring Firm Effects in Pharmaceutical Research," Strategic Management Journal, Wiley Blackwell, vol. 15(S1), pages 63-84, December.
    8. Michelle Gittelman & Bruce Kogut, 2003. "Does Good Science Lead to Valuable Knowledge? Biotechnology Firms and the Evolutionary Logic of Citation Patterns," Management Science, INFORMS, vol. 49(4), pages 366-382, April.
    9. repec:dau:papers:123456789/638 is not listed on IDEAS
    10. Jansen, J.J.P. & van den Bosch, F.A.J. & Volberda, H.W., 2005. "Managing Potential and Realized Absorptive Capacity: How do Organizational Antecedents matter?," ERIM Report Series Research in Management ERS-2005-025-STR, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    11. Linda Argote & Bill McEvily & Ray Reagans, 2003. "Introduction to the Special Issue on Managing Knowledge in Organizations: Creating, Retaining, and Transferring Knowledge," Management Science, INFORMS, vol. 49(4), pages 1-1, April.
    12. Eric von Hippel, 1994. ""Sticky Information" and the Locus of Problem Solving: Implications for Innovation," Management Science, INFORMS, vol. 40(4), pages 429-439, April.
    13. Mark Easterby‐Smith & Marjorie A. Lyles & Eric W. K. Tsang, 2008. "Inter‐Organizational Knowledge Transfer: Current Themes and Future Prospects," Journal of Management Studies, Wiley Blackwell, vol. 45(4), pages 677-690, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sergey M. Vasin & Leyla A. Gamidullaeva & Nicholas Wise & Konstantin Yu. Korolev, 2020. "Knowledge Exchange and the Trust Institution: a New Look at the Problem," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(3), pages 1026-1042, September.
    2. Tomi Rajala, 2019. "Mind the Information Expectation Gap," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(1), pages 104-125, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Corinne Janicot & Sophie Mignon & Elisabeth Walliser, 2016. "Information Process and Value Creation: an Experimental Study," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 7(1), pages 276-291, March.
    2. Chila, Vilma, 2021. "Knowledge dynamics in employee entrepreneurship : Implications for parents and offspring," Other publications TiSEM a1f5d18c-783b-4af6-8414-6, Tilburg University, School of Economics and Management.
    3. Ho, Mia Hsiao-Wen & Wang, Fatima, 2015. "Unpacking knowledge transfer and learning paradoxes in international strategic alliances: Contextual differences matter," International Business Review, Elsevier, vol. 24(2), pages 287-297.
    4. Feldman, Maryann P. & Kogler, Dieter F., 2010. "Stylized Facts in the Geography of Innovation," Handbook of the Economics of Innovation, in: Bronwyn H. Hall & Nathan Rosenberg (ed.), Handbook of the Economics of Innovation, edition 1, volume 1, chapter 0, pages 381-410, Elsevier.
    5. Leone, Maria Isabella & Messeni Petruzzelli, Antonio & Natalicchio, Angelo, 2022. "Boundary spanning through external technology acquisition: The moderating role of star scientists and upstream alliances," Technovation, Elsevier, vol. 116(C).
    6. Namgyoo K. Park & Monica Youngshin Chun & Jeonghwan Lee, 2019. "How Do Mobility Direction and Human Assets of Mobile Engineers Affect Joint Knowledge Creation after M&As?," Sustainability, MDPI, vol. 11(16), pages 1-21, August.
    7. Virginie Jacquier-Roux & Hiroatsu Nohara & Claude Paraponaris, 2020. "La régulation dynamique des dispositifs et des situations de gestion des connaissances au cœur de l’innovation des firmes multinationales," Revue Finance Contrôle Stratégie, revues.org, vol. 23(N° spécia), pages 57-87, may.
    8. Josef Windsperger & Nina Gorovaia, 2011. "Knowledge attributes and the choice of knowledge transfer mechanism in networks: the case of franchising," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 15(4), pages 617-640, November.
    9. Chila, Vilma & Devarakonda, Shivaram, 2024. "The effects of firm-specific incentives (stock options) on mobility and employee entrepreneurship," Journal of Business Venturing, Elsevier, vol. 39(3).
    10. Hongxin Zhao & Muammer Ozer & Weidong Rong & Reuben Mondejar, 2019. "Do Management Innovations of Indigenous Firms Benefit from Managerial Spillovers from Multinational Enterprises?," Management International Review, Springer, vol. 59(6), pages 919-947, December.
    11. Megan Lawrence, 2020. "Replication using templates: Does the unit learn from itself, the template, or both?," Strategic Management Journal, Wiley Blackwell, vol. 41(11), pages 1955-1982, November.
    12. Maimunah Ismail & Sayang Syamira Sobri & Nurul Afiqah Zulkifly & Siti Raba'ah Hamzah & Eriko Yamato, 2016. "Knowledge Transfer Between Expatriates And Host Country Nationals: Contribution Of Individual And Social Capital Factors," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 7(2).
    13. Chen, Pao-Lien & Tan, Danchi & Jean, Ruey-Jer “Bryan”, 2016. "Foreign knowledge acquisition through inter-firm collaboration and recruitment: Implications for domestic growth of emerging market firms," International Business Review, Elsevier, vol. 25(1), pages 221-232.
    14. Ayano Fujiwara, 2017. "Who Works at the Interface in Knowledge Spillover Across Organizational Boundaries?," The Review of Socionetwork Strategies, Springer, vol. 11(1), pages 65-81, June.
    15. Argote, Linda & Fahrenkopf, Erin, 2016. "Knowledge transfer in organizations: The roles of members, tasks, tools, and networks," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 146-159.
    16. Majuri, Matti, 2022. "Inter-firm knowledge transfer in R&D project networks: A multiple case study," Technovation, Elsevier, vol. 115(C).
    17. Linda Argote & Ella Miron-Spektor, 2011. "Organizational Learning: From Experience to Knowledge," Organization Science, INFORMS, vol. 22(5), pages 1123-1137, October.
    18. Peeters, T.J.G., 2013. "External knowledge search and use in new product development," Other publications TiSEM 300ebb34-b090-4210-b95e-f, Tilburg University, School of Economics and Management.
    19. Samina Karim & Aseem Kaul, 2015. "Structural Recombination and Innovation: Unlocking Intraorganizational Knowledge Synergy Through Structural Change," Organization Science, INFORMS, vol. 26(2), pages 439-455, April.
    20. Yildiz, H. Emre & Murtic, Adis & Zander, Udo, 2024. "Re-conceptualizing absorptive capacity: The importance of teams as a meso-level context," Technological Forecasting and Social Change, Elsevier, vol. 199(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:jknowl:v:7:y:2016:i:1:d:10.1007_s13132-015-0306-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.