IDEAS home Printed from https://ideas.repec.org/a/spr/jknowl/v5y2014i1p181-202.html
   My bibliography  Save this article

The DNA of Tourism Service Innovation: A Quadruple Helix Approach

Author

Listed:
  • Peter Björk

Abstract

This paper adds to the emerging discussion of the Quadruple Helix framework by arguing for a clear distinction between the intermediators (“consortia”) that coordinate public, academic, industrial, and civil society resources and those actors that belong to the Civil Society Helix. The resources for innovations to be positioned in this, the fourth, helix are mostly unclear. Furthermore, the governance aspects of the helix framework have received little academic research attention despite their decisive role in service innovation systems. The case-based research findings presented in this study give reason to develop the helix framework into a DNA model for tourism innovation systems, thus emphasizing the dynamic nature of innovation processes. An action research approach was applied, and the Finnish Travel and Relax project scrutinized for data. Based on field notes, desk research, observations, and personal interviews, we conclude that innovation systems for tourism development work well with a mixture of governance structures. We find that actors from different helixes participate in different processes with different intentions and objectives throughout the process, but they are seldom present at the same time. Further, the findings prove that service concept development progressed as best in unplanned pop-up networks in the Industry Helix. Copyright Springer Science+Business Media New York 2014

Suggested Citation

  • Peter Björk, 2014. "The DNA of Tourism Service Innovation: A Quadruple Helix Approach," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 5(1), pages 181-202, March.
    • Handle: RePEc:spr:jknowl:v:5:y:2014:i:1:p:181-202
    DOI: 10.1007/s13132-014-0183-x
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s13132-014-0183-x
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s13132-014-0183-x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Elias Carayannis & David Campbell, 2011. "Open Innovation Diplomacy and a 21st Century Fractal Research, Education and Innovation (FREIE) Ecosystem: Building on the Quadruple and Quintuple Helix Innovation Concepts and the “Mode 3” Knowledge ," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 2(3), pages 327-372, September.
    2. Etzkowitz, Henry & Leydesdorff, Loet, 2000. "The dynamics of innovation: from National Systems and "Mode 2" to a Triple Helix of university-industry-government relations," Research Policy, Elsevier, vol. 29(2), pages 109-123, February.
    3. Bitran, Gabriel & Pedrosa, Luis, 1998. "A structured product development perspective for service operations," European Management Journal, Elsevier, vol. 16(2), pages 169-189, April.
    4. Malin Lindberg & Inger Danilda & Britt-Marie Torstensson, 2012. "Women Resource Centres—A Creative Knowledge Environment of Quadruple Helix," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 3(1), pages 36-52, March.
    5. Elias G. Carayannis & David F.J. Campbell, 2010. "Triple Helix, Quadruple Helix and Quintuple Helix and How Do Knowledge, Innovation and the Environment Relate To Each Other? : A Proposed Framework for a Trans-disciplinary Analysis of Sustainable Dev," International Journal of Social Ecology and Sustainable Development (IJSESD), IGI Global, vol. 1(1), pages 41-69, January.
    6. Vargo, Stephen L. & Maglio, Paul P. & Akaka, Melissa Archpru, 2008. "On value and value co-creation: A service systems and service logic perspective," European Management Journal, Elsevier, vol. 26(3), pages 145-152, June.
    7. Cooper, Robert G., 1990. "Stage-gate systems: A new tool for managing new products," Business Horizons, Elsevier, vol. 33(3), pages 44-54.
    8. Bryan Campbell, 2010. "Environment And Sustainable Development," CIRANO Papers 2010n-04speciala, CIRANO.
    9. Steven MacGregor & Pilar Marques-Gou & Alexandra Simon-Villar, 2010. "Gauging Readiness for the Quadruple Helix: A Study of 16 European Organizations," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 1(3), pages 173-190, September.
    10. Jon Sundbo & Robert Johnston & Jan Mattsson & Bruce Millett, 2001. "Innovation in service internationalization: the crucial role of the frantrepreneur," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 13(3), pages 247-267, July.
    11. Jan Mattsson & Jon Sundbo & Christjan Fussing-Jensen, 2005. "Innovation Systems in Tourism: The Roles of Attractors and Scene-Takers," Industry and Innovation, Taylor & Francis Journals, vol. 12(3), pages 357-381.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Malin Lindberg & Monica Lindgren & Johann Packendorff, 2014. "Quadruple Helix as a Way to Bridge the Gender Gap in Entrepreneurship: The Case of an Innovation System Project in the Baltic Sea Region," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 5(1), pages 94-113, March.
    2. Ida Grundel & Margareta Dahlström, 2016. "A Quadruple and Quintuple Helix Approach to Regional Innovation Systems in the Transformation to a Forestry-Based Bioeconomy," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 7(4), pages 963-983, December.
    3. Elias G. Carayannis & David F. J. Campbell, 2021. "Democracy of Climate and Climate for Democracy: the Evolution of Quadruple and Quintuple Helix Innovation Systems," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 2050-2082, December.
    4. Francesco Campanella & Maria Rosaria Della Peruta & Stefano Bresciani & Luca Dezi, 2017. "Quadruple Helix and firms’ performance: an empirical verification in Europe," The Journal of Technology Transfer, Springer, vol. 42(2), pages 267-284, April.
    5. Björn Sautter, 2021. "Shaping Digital Ecosystems for Sustainable Production: Assessing the Policy Impact of the 2030 Vision for Industrie 4.0," Sustainability, MDPI, vol. 13(22), pages 1-16, November.
    6. Marvello Yang & Norizan Jaafar & Abdullah Al Mamun & Anas A. Salameh & Noorshella Che Nawi, 2022. "Modelling the significance of strategic orientation for competitive advantage and economic sustainability: the use of hybrid SEM–neural network analysis," Journal of Innovation and Entrepreneurship, Springer, vol. 11(1), pages 1-28, December.
    7. Elias G. Carayannis & David F. J. Campbell & Evangelos Grigoroudis, 2022. "Helix Trilogy: the Triple, Quadruple, and Quintuple Innovation Helices from a Theory, Policy, and Practice Set of Perspectives," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(3), pages 2272-2301, September.
    8. David Campbell & Elias Carayannis & Scheherazade Rehman, 2015. "Quadruple Helix Structures of Quality of Democracy in Innovation Systems: the USA, OECD Countries, and EU Member Countries in Global Comparison," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 6(3), pages 467-493, September.
    9. Elias Carayannis & Ruslan Rakhmatullin, 2014. "The Quadruple/Quintuple Innovation Helixes and Smart Specialisation Strategies for Sustainable and Inclusive Growth in Europe and Beyond," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 5(2), pages 212-239, June.
    10. Elias G. Carayannis & Stelios Rozakis & Evangelos Grigoroudis, 2018. "Agri-science to agri-business: the technology transfer dimension," The Journal of Technology Transfer, Springer, vol. 43(4), pages 837-843, August.
    11. Jessica García-Terán & Annika Skoglund, 2019. "A Processual Approach for the Quadruple Helix Model: the Case of a Regional Project in Uppsala," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(3), pages 1272-1296, September.
    12. Xiaoran Zheng & Yuzhuo Cai, 2022. "Transforming Innovation Systems into Innovation Ecosystems: The Role of Public Policy," Sustainability, MDPI, vol. 14(12), pages 1-26, June.
    13. Luciano Barcellos-Paula & Iván De la Vega & Anna María Gil-Lafuente, 2021. "The Quintuple Helix of Innovation Model and the SDGs: Latin-American Countries’ Case and Its Forgotten Effects," Mathematics, MDPI, vol. 9(4), pages 1-23, February.
    14. Morena Paulišić & Ana Čuić Tanković & Manuela Hrvatin, 2016. "Managing the service concept in creating an innovative tourism product," Tourism and Hospitality Industry 18, University of Rijeka, Faculty of Tourism and Hospitality Management.
    15. Loet Leydesdorff & Han Woo Park & Balazs Lengyel, 2014. "A routine for measuring synergy in university–industry–government relations: mutual information as a Triple-Helix and Quadruple-Helix indicator," Scientometrics, Springer;Akadémiai Kiadó, vol. 99(1), pages 27-35, April.
    16. Farshad Momeni & Ali Arab Mazar Yazdi & Seyed Mohammad Sajjad Najafi, 2019. "Changing economic systems and institutional dimensions of the Triple Helix model," Journal of Innovation and Entrepreneurship, Springer, vol. 8(1), pages 1-12, December.
    17. Tomasi Sabrina & Cavicchi Alessio & Aleffi Chiara & Paviotti Gigliola & Ferrara Concetta & Baldoni Federica & Passarini Paolo, 2021. "Civic universities and bottom-up approaches to boost local development of rural areas: the case of the University of Macerata," Agricultural and Food Economics, Springer;Italian Society of Agricultural Economics (SIDEA), vol. 9(1), pages 1-23, December.
    18. Elias G. Carayannis & David F. J. Campbell & Evangelos Grigoroudis, 2021. "Democracy and the Environment: How Political Freedom Is Linked with Environmental Sustainability," Sustainability, MDPI, vol. 13(10), pages 1-15, May.
    19. Humberto Merritt, 2015. "The Role of Human Capital in University-Business Cooperation: The Case of Mexico," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 6(3), pages 568-588, September.
    20. Noriko Yoda & Kenichi Kuwashima, 2020. "Triple Helix of University–Industry–Government Relations in Japan: Transitions of Collaborations and Interactions," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(3), pages 1120-1144, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:jknowl:v:5:y:2014:i:1:p:181-202. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.