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New Technologies in Hotels and Museums: Supply-side Perceptions with Education Implications for Managers and Curators

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  • Angeliki N. Menegaki

    (Agricultural University of Athens-EU CONEXUS)

Abstract

New technologies (NT) have entered the field of tourism with both the hospitality sector and the cultural sector to be challenged by this new reality. Notwithstanding the benefits from the adoption of NT, possible drawbacks and hindrances that might delay their incorporation and embracing in the aforementioned sectors. Understanding and comparing the attitudes of the hotel managers and curators are important in this venture. The current paper is based on two explorative surveys, one for hotel managers and one for museum curators and the results have been analyzed in a qualitative manner. Consistent with their humanities discipline educational background, curators envisage the NT away from basic economic principles, but appear to be more positive and knowledgeable of NT. Conversely, hotel managers with their business administration background and younger than the curators surprisingly seem to have a more constrained vision and update of the technology evolution. Findings from the current study can encourage policy making and customized training interventions in different fields of tourism management.

Suggested Citation

  • Angeliki N. Menegaki, 2022. "New Technologies in Hotels and Museums: Supply-side Perceptions with Education Implications for Managers and Curators," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(4), pages 2935-2956, December.
    • Handle: RePEc:spr:jknowl:v:13:y:2022:i:4:d:10.1007_s13132-021-00849-z
    DOI: 10.1007/s13132-021-00849-z
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    References listed on IDEAS

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    1. Stanislav Ivanov & Faruk Seyitoğlu & Martina Markova, 2020. "Hotel managers’ perceptions towards the use of robots: a mixed-methods approach," Information Technology & Tourism, Springer, vol. 22(4), pages 505-535, December.
    2. A.N. Menegaki & G.M. Agiomirgianakis, 2018. "Sustainable Technologies in Greek Tourist Accommodation: A Quantitative Review," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 222-238.
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    Cited by:

    1. Natalie Haynes & David Egan, 2024. "Transient price setting in the era of automated systems: the ‘hands-on’ hotel general manager lives on!," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 23(1), pages 28-38, February.

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