A New Theory of Expectations
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DOI: 10.1007/s41549-022-00074-w
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Cited by:
- Kübler, Raoul V. & Seggie, Steven H., 2024. "The impact of Covid-19 on how core and peripheral service satisfaction impacts customer satisfaction," Journal of Business Research, Elsevier, vol. 182(C).
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Keywords
Expectation theory; Measurement of expectations; Non-conscious cognitive expectations; Cyclical indicators;All these keywords.
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