IDEAS home Printed from https://ideas.repec.org/a/spr/jbecon/v93y2023i4d10.1007_s11573-023-01154-8.html
   My bibliography  Save this article

Sustainable smart product-service systems: a causal logic framework for impact design

Author

Listed:
  • Lena Ries

    (Friedrich-Alexander-Universität Erlangen-Nürnberg, Chair for Corporate Sustainability Management)

  • Markus Beckmann

    (Friedrich-Alexander-Universität Erlangen-Nürnberg, Chair for Corporate Sustainability Management)

  • Peter Wehnert

    (Friedrich-Alexander-Universität Erlangen-Nürnberg, Chair for Corporate Sustainability Management)

Abstract

Digital technologies can elevate product-service systems (PSS) to smart PSS, which focus on performance rather than ownership and are considered a means for dematerialization. However, transitioning to smart PSS does not guarantee sustainability. To understand the impact of smart PSS holistically, we take a two-pronged approach. First, we use the theory of change to conceptualize the causal link between sustainable smart PSS and their ultimate impact. We develop a three-step causal logic framework consisting of design, causation, and impact. Within this framework, we identify the business model properties of sustainable smart PSS as design characteristics and categorize the eventual impacts based on the triple bottom line. We introduce the term multi-causal pathway to describe the causation processes underlining the possibility of non-linearity and multi-causality. Second, we conduct a systematic literature review to investigate the mechanisms linking design and impact. Based on an analysis of 63 publications, we identify 17 specific mechanisms and group them into four types: information, resource, empowerment, and adverse mechanisms. Visualizing our results, we develop a morphological box as a toolkit for managers to develop their own impact-oriented logic model by identifying and activating the multi-causal pathway that fosters the desired sustainability effects. Moreover, discussing our framework, we develop research propositions and managerial questions for impact design. By linking the theory of change with the business model impact, we contribute toward a conceptual synthesis for understanding the impact of (sustainable) smart PSS.

Suggested Citation

  • Lena Ries & Markus Beckmann & Peter Wehnert, 2023. "Sustainable smart product-service systems: a causal logic framework for impact design," Journal of Business Economics, Springer, vol. 93(4), pages 667-706, May.
  • Handle: RePEc:spr:jbecon:v:93:y:2023:i:4:d:10.1007_s11573-023-01154-8
    DOI: 10.1007/s11573-023-01154-8
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11573-023-01154-8
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1007/s11573-023-01154-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Johannes Matschewsky, 2019. "Unintended Circularity?—Assessing a Product-Service System for its Potential Contribution to a Circular Economy," Sustainability, MDPI, vol. 11(10), pages 1-27, May.
    2. Andrea Cardoni & Evgeniia Kiseleva & Paolo Taticchi, 2020. "In Search of Sustainable Value: A Structured Literature Review," Sustainability, MDPI, vol. 12(2), pages 1-18, January.
    3. Till Blüher & Theresa Riedelsheimer & Sonika Gogineni & Antje Klemichen & Rainer Stark, 2020. "Systematic Literature Review—Effects of PSS on Sustainability Based on Use Case Assessments," Sustainability, MDPI, vol. 12(17), pages 1-26, August.
    4. Gianmarco Bressanelli & Federico Adrodegari & Marco Perona & Nicola Saccani, 2018. "Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies," Sustainability, MDPI, vol. 10(3), pages 1-21, February.
    5. Stephan Hankammer & Robin Kleer & Frank T. Piller, 2021. "Sustainability nudges in the context of customer co-design for consumer electronics," Journal of Business Economics, Springer, vol. 91(6), pages 897-933, August.
    6. Marcus Wagner & Stefan Schaltegger & Erik G. Hansen & Klaus Fichter, 2021. "University-linked programmes for sustainable entrepreneurship and regional development: how and with what impact?," Small Business Economics, Springer, vol. 56(3), pages 1141-1158, February.
    7. Chie-Hyeon Lim & Min-Jun Kim & Jun-Yeon Heo & Kwang-Jae Kim, 2018. "Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases," Journal of Intelligent Manufacturing, Springer, vol. 29(3), pages 497-508, March.
    8. Fei Tao & Fangyuan Sui & Ang Liu & Qinglin Qi & Meng Zhang & Boyang Song & Zirong Guo & Stephen C.-Y. Lu & A. Y. C. Nee, 2019. "Digital twin-driven product design framework," International Journal of Production Research, Taylor & Francis Journals, vol. 57(12), pages 3935-3953, June.
    9. Erik G. Hansen & Stefan Schaltegger, 2018. "Sustainability Balanced Scorecards and their Architectures: Irrelevant or Misunderstood?," Journal of Business Ethics, Springer, vol. 150(4), pages 937-952, July.
    10. Williamson, Oliver E, 1979. "Transaction-Cost Economics: The Governance of Contractural Relations," Journal of Law and Economics, University of Chicago Press, vol. 22(2), pages 233-261, October.
    11. Michael Kühnen & Rüdiger Hahn, 2017. "Indicators in Social Life Cycle Assessment: A Review of Frameworks, Theories, and Empirical Experience," Journal of Industrial Ecology, Yale University, vol. 21(6), pages 1547-1565, December.
    12. Tobias Hahn & Frank Figge, 2018. "Why Architecture Does Not Matter: On the Fallacy of Sustainability Balanced Scorecards," Journal of Business Ethics, Springer, vol. 150(4), pages 919-935, July.
    13. Vinit Parida & David Sjödin & Wiebke Reim, 2019. "Reviewing Literature on Digitalization, Business Model Innovation, and Sustainable Industry: Past Achievements and Future Promises," Sustainability, MDPI, vol. 11(2), pages 1-18, January.
    14. Tomas Santa‐Maria & Walter J. V. Vermeulen & Rupert J. Baumgartner, 2022. "How do incumbent firms innovate their business models for the circular economy? Identifying micro‐foundations of dynamic capabilities," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1308-1333, May.
    15. Louise Laumann Kjaer & Daniela C. A. Pigosso & Monia Niero & Nynne Marie Bech & Tim C. McAloone, 2019. "Product/Service‐Systems for a Circular Economy: The Route to Decoupling Economic Growth from Resource Consumption?," Journal of Industrial Ecology, Yale University, vol. 23(1), pages 22-35, February.
    16. Ben Bridgens & Kersty Hobson & Debra Lilley & Jacquetta Lee & Janet L. Scott & Garrath T. Wilson, 2019. "Closing the Loop on E‐waste: A Multidisciplinary Perspective," Journal of Industrial Ecology, Yale University, vol. 23(1), pages 169-181, February.
    17. Florian Lüdeke‐Freund & Stefan Gold & Nancy M. P. Bocken, 2019. "A Review and Typology of Circular Economy Business Model Patterns," Journal of Industrial Ecology, Yale University, vol. 23(1), pages 36-61, February.
    18. Arnold Tukker, 2004. "Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet," Business Strategy and the Environment, Wiley Blackwell, vol. 13(4), pages 246-260, July.
    19. Graham Hubbard, 2009. "Measuring organizational performance: beyond the triple bottom line," Business Strategy and the Environment, Wiley Blackwell, vol. 18(3), pages 177-191, March.
    20. Jörg Firnkorn & Martin Müller, 2012. "Selling Mobility instead of Cars: New Business Strategies of Automakers and the Impact on Private Vehicle Holding," Business Strategy and the Environment, Wiley Blackwell, vol. 21(4), pages 264-280, May.
    21. Shenle Pan & Ray Zhong & Ting Qu, 2019. "Smart product-service systems in interoperable logistics: Design and implementation prospects," Post-Print hal-02316272, HAL.
    22. Daliborka Witschel & Aaron Döhla & Maximilian Kaiser & Kai-Ingo Voigt & Thilo Pfletschinger, 2019. "Riding on the wave of digitization: insights how and under what settings dynamic capabilities facilitate digital-driven business model change," Journal of Business Economics, Springer, vol. 89(8), pages 1023-1095, December.
    23. Friedrich A. Halstenberg & Kai Lindow & Rainer Stark, 2019. "Leveraging Circular Economy through a Methodology for Smart Service Systems Engineering," Sustainability, MDPI, vol. 11(13), pages 1-36, June.
    24. Mario Fargnoli & Nicolas Haber & Tomohiko Sakao, 2019. "PSS modularisation: a customer-driven integrated approach," International Journal of Production Research, Taylor & Francis Journals, vol. 57(13), pages 4061-4077, July.
    25. Emilia Ingemarsdotter & Ella Jamsin & Gerd Kortuem & Ruud Balkenende, 2019. "Circular Strategies Enabled by the Internet of Things—A Framework and Analysis of Current Practice," Sustainability, MDPI, vol. 11(20), pages 1-37, October.
    26. Steven Ney & Markus Beckmann & Dorit Graebnitz & Rastislava Mirkovic, 2014. "Social entrepreneurs and social change: tracing impacts of social entrepreneurship through ideas, structures and practices," International Journal of Entrepreneurial Venturing, Inderscience Enterprises Ltd, vol. 6(1), pages 51-68.
    27. Kohtamäki, Marko & Parida, Vinit & Oghazi, Pejvak & Gebauer, Heiko & Baines, Tim, 2019. "Digital servitization business models in ecosystems: A theory of the firm," Journal of Business Research, Elsevier, vol. 104(C), pages 380-392.
    28. McLaughlin, John A. & Jordan, Gretchen B., 1999. "Logic models: a tool for telling your programs performance story," Evaluation and Program Planning, Elsevier, vol. 22(1), pages 65-72.
    29. Stefan Schaltegger & Florian Lüdeke-Freund & Erik G. Hansen, 2012. "Business cases for sustainability: the role of business model innovation for corporate sustainability," International Journal of Innovation and Sustainable Development, Inderscience Enterprises Ltd, vol. 6(2), pages 95-119.
    30. Firnkorn, Jörg & Müller, Martin, 2011. "What will be the environmental effects of new free-floating car-sharing systems? The case of car2go in Ulm," Ecological Economics, Elsevier, vol. 70(8), pages 1519-1528, June.
    31. Steve Evans & Doroteya Vladimirova & Maria Holgado & Kirsten Van Fossen & Miying Yang & Elisabete A. Silva & Claire Y. Barlow, 2017. "Business Model Innovation for Sustainability: Towards a Unified Perspective for Creation of Sustainable Business Models," Business Strategy and the Environment, Wiley Blackwell, vol. 26(5), pages 597-608, July.
    32. Ricardo Javier Bonilla‐Alicea & Bryan C. Watson & Ziheng Shen & Laura Tamayo & Cassandra Telenko, 2020. "Life cycle assessment to quantify the impact of technology improvements in bike‐sharing systems," Journal of Industrial Ecology, Yale University, vol. 24(1), pages 138-148, February.
    33. Erik G. Hansen & Martin Sextl & Ralf Reichwald, 2010. "Managing strategic alliances through a community‐enabled balanced scorecard: The case of Merck Ltd, Thailand," Business Strategy and the Environment, Wiley Blackwell, vol. 19(6), pages 387-399, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Jacob Hörisch & Stefan Schaltegger & Ilka Weissbrod & Philipp Schreck, 2023. "If you call for frameworks in sustainability management…editorial to the special issue," Journal of Business Economics, Springer, vol. 93(4), pages 559-566, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Till Blüher & Theresa Riedelsheimer & Sonika Gogineni & Antje Klemichen & Rainer Stark, 2020. "Systematic Literature Review—Effects of PSS on Sustainability Based on Use Case Assessments," Sustainability, MDPI, vol. 12(17), pages 1-26, August.
    2. Juan Pablo Vargas & Angélica Patricia Muñoz Lagos & José Guillermo Feriz Torres & Ian Scott Kinney & Sebastián Pérez Cortés & Juan Pablo Hurtado, 2022. "Achieving Circularity through Novel Product-Service Systems in the Mining Industry: An Opportunity for Circularity," Sustainability, MDPI, vol. 14(6), pages 1-15, March.
    3. Bocken, Nancy & Konietzko, Jan, 2022. "Circular business model innovation in consumer-facing corporations," Technological Forecasting and Social Change, Elsevier, vol. 185(C).
    4. Wiebke Reim & David Sjödin & Vinit Parida, 2021. "Circular business model implementation: A capability development case study from the manufacturing industry," Business Strategy and the Environment, Wiley Blackwell, vol. 30(6), pages 2745-2757, September.
    5. Sehrish Atif, 2023. "Mapping circular economy principles and servitisation approach in business model canvas: an integrated literature review," Future Business Journal, Springer, vol. 9(1), pages 1-21, December.
    6. Wim Coreynen & Arjen van Witteloostuijn & Johanna Vanderstraeten, 2021. "Toward Servitized Research: An Integrated Approach for Sustainable Product-Service Innovation," Sustainability, MDPI, vol. 13(15), pages 1-21, July.
    7. Nynne Marie Bech & Morten Birkved & Fiona Charnley & Louise Laumann Kjaer & Daniela C. A. Pigosso & Michael Z. Hauschild & Tim C. McAloone & Mariale Moreno, 2019. "Evaluating the Environmental Performance of a Product/Service-System Business Model for Merino Wool Next-to-Skin Garments: The Case of Armadillo Merino ®," Sustainability, MDPI, vol. 11(20), pages 1-21, October.
    8. Mario Fargnoli & Nicolas Haber & Massimo Tronci, 2022. "Case Study Research to Foster the Optimization of Supply Chain Management through the PSS Approach," Sustainability, MDPI, vol. 14(4), pages 1-19, February.
    9. Chiara Mio & Antonio Costantini & Silvia Panfilo, 2022. "Performance measurement tools for sustainable business: A systematic literature review on the sustainability balanced scorecard use," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(2), pages 367-384, March.
    10. Carlos Galera-Zarco & José Antonio Campos, 2021. "Exploring Servitization in Industrial Construction: A Sustainable Approach," Sustainability, MDPI, vol. 13(14), pages 1-19, July.
    11. Luoma, Päivi & Penttinen, Esko & Tapio, Petri & Toppinen, Anne, 2022. "Future images of data in circular economy for textiles," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
    12. Maria Rosa De Giacomo & Raimund Bleischwitz, 2020. "Business models for environmental sustainability: Contemporary shortcomings and some perspectives," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3352-3369, December.
    13. Ancillai, Chiara & Sabatini, Andrea & Gatti, Marco & Perna, Andrea, 2023. "Digital technology and business model innovation: A systematic literature review and future research agenda," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    14. Gianmarco Bressanelli & Federico Adrodegari & Daniela C. A. Pigosso & Vinit Parida, 2022. "Towards the Smart Circular Economy Paradigm: A Definition, Conceptualization, and Research Agenda," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    15. Marcos Ferasso & Tatiana Beliaeva & Sascha Kraus & Thomas Clauss & Domingo Ribeiro‐Soriano, 2020. "Circular economy business models: The state of research and avenues ahead," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3006-3024, December.
    16. Florian Lüdeke‐Freund, 2020. "Sustainable entrepreneurship, innovation, and business models: Integrative framework and propositions for future research," Business Strategy and the Environment, Wiley Blackwell, vol. 29(2), pages 665-681, February.
    17. Broccardo, Laura & Zicari, Adrián & Jabeen, Fauzia & Bhatti, Zeeshan A., 2023. "How digitalization supports a sustainable business model: A literature review," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
    18. Noemi Sinkovics & Denanjalee Gunaratne & Rudolf R. Sinkovics & Francisco-Jose Molina-Castillo, 2021. "Sustainable Business Model Innovation: An Umbrella Review," Sustainability, MDPI, vol. 13(13), pages 1-17, June.
    19. Kersty Hobson, 2020. "‘Small stories of closing loops’: social circularity and the everyday circular economy," Climatic Change, Springer, vol. 163(1), pages 99-116, November.
    20. Bencsik, Barbara & Palmié, Maximilian & Parida, Vinit & Wincent, Joakim & Gassmann, Oliver, 2023. "Business models for digital sustainability: Framework, microfoundations of value capture, and empirical evidence from 130 smart city services," Journal of Business Research, Elsevier, vol. 160(C).

    More about this item

    Keywords

    Sustainability; Smart technology; Product-service system; Theory of change; Logic model; Business model; Morphological box;
    All these keywords.

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • Q01 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - General - - - Sustainable Development
    • Q56 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics - - - Environment and Development; Environment and Trade; Sustainability; Environmental Accounts and Accounting; Environmental Equity; Population Growth

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:jbecon:v:93:y:2023:i:4:d:10.1007_s11573-023-01154-8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.