IDEAS home Printed from https://ideas.repec.org/a/spr/joinma/v29y2018i3d10.1007_s10845-015-1123-8.html
   My bibliography  Save this article

Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases

Author

Listed:
  • Chie-Hyeon Lim

    (Pohang University of Science and Technology)

  • Min-Jun Kim

    (Pohang University of Science and Technology)

  • Jun-Yeon Heo

    (Pohang University of Science and Technology)

  • Kwang-Jae Kim

    (Pohang University of Science and Technology)

Abstract

Numerous companies in manufacturing industries have “servitized” their value propositions to address issues on product commoditization and sustainability. A key component of servitization is informatics, which transforms product and customer data into information for customers. In this study, informatics-based service is defined as a type of service wherein informatics is crucial to customer value creation. Despite the importance of this concept, studies on the design of informatics-based services in manufacturing industries are rare. This paper reports on two case studies on such designs. Informatics-based services have been designed for a major Korean automobile manufacturer and the Korea Transportation Safety Authority (TS) based on their large vehicle-related databases. The first case study with the automobile manufacturer aims to design vehicle operations and health management services for passenger vehicle drivers while the second study with TS focuses on the design of driving safety enhancement services for commercial vehicle (i.e., bus, taxi, and truck) drivers. Based on the case studies, this paper discusses various aspects of informatics-based service design in manufacturing industries. This study would assist researchers and practitioners in designing new informatics-based services and contribute to promoting and inspiring research on intelligent services in manufacturing industries under the current information economy.

Suggested Citation

  • Chie-Hyeon Lim & Min-Jun Kim & Jun-Yeon Heo & Kwang-Jae Kim, 2018. "Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases," Journal of Intelligent Manufacturing, Springer, vol. 29(3), pages 497-508, March.
    • Handle: RePEc:spr:joinma:v:29:y:2018:i:3:d:10.1007_s10845-015-1123-8
    DOI: 10.1007/s10845-015-1123-8
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10845-015-1123-8
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10845-015-1123-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Arnold Tukker, 2004. "Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet," Business Strategy and the Environment, Wiley Blackwell, vol. 13(4), pages 246-260, July.
    2. Ladhari, Riadh, 2010. "Developing e-service quality scales: A literature review," Journal of Retailing and Consumer Services, Elsevier, vol. 17(6), pages 464-477.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kung-Jeng Wang & Diwanda Ageng Rizqi & Hong-Phuc Nguyen, 2021. "Skill transfer support model based on deep learning," Journal of Intelligent Manufacturing, Springer, vol. 32(4), pages 1129-1146, April.
    2. Lena Ries & Markus Beckmann & Peter Wehnert, 2023. "Sustainable smart product-service systems: a causal logic framework for impact design," Journal of Business Economics, Springer, vol. 93(4), pages 667-706, May.
    3. Lee, Changhun & Lim, Chiehyeon, 2021. "From technological development to social advance: A review of Industry 4.0 through machine learning," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    4. Pai Zheng & Xun Xu & Chun-Hsien Chen, 2020. "A data-driven cyber-physical approach for personalised smart, connected product co-development in a cloud-based environment," Journal of Intelligent Manufacturing, Springer, vol. 31(1), pages 3-18, January.
    5. Till Blüher & Theresa Riedelsheimer & Sonika Gogineni & Antje Klemichen & Rainer Stark, 2020. "Systematic Literature Review—Effects of PSS on Sustainability Based on Use Case Assessments," Sustainability, MDPI, vol. 12(17), pages 1-26, August.
    6. Liang Hou & Roger J. Jiao, 2020. "Data-informed inverse design by product usage information: a review, framework and outlook," Journal of Intelligent Manufacturing, Springer, vol. 31(3), pages 529-552, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nine Klaassen & Arno Scheepens & Bas Flipsen & Joost Vogtlander, 2020. "Eco-Efficient Value Creation of Residential Street Lighting Systems by Simultaneously Analysing the Value, the Costs and the Eco-Costs during the Design and Engineering Phase," Energies, MDPI, vol. 13(13), pages 1-18, June.
    2. Huang, Youlin & Qian, Lixian, 2021. "Consumer adoption of electric vehicles in alternative business models," Energy Policy, Elsevier, vol. 155(C).
    3. Kley, Fabian & Lerch, Christian & Dallinger, David, 2011. "New business models for electric cars--A holistic approach," Energy Policy, Elsevier, vol. 39(6), pages 3392-3403, June.
    4. Fabio Antonialli & Rodrigo Gandia & Joel Sugano & Isabelle Nicolaï & Arthur Neto, 2019. "Business Platforms For Autonomous Vehicles Within Urban Mobility," Post-Print halshs-03687640, HAL.
    5. Wiebke Reim & David Sjödin & Vinit Parida, 2021. "Circular business model implementation: A capability development case study from the manufacturing industry," Business Strategy and the Environment, Wiley Blackwell, vol. 30(6), pages 2745-2757, September.
    6. Siri Jagstedt & Magnus Persson, 2019. "Using Platform Strategies In The Development Of Integrated Product-Service Solutions," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(04), pages 1-36, May.
    7. Fabio Antonialli & Bruna Habib Cavazza & Rodrigo Gandia & Isabelle Nicolaï & Arthur de Miranda Neto & Joel Sugano & André Luiz Zambalde, 2020. "Human or machine driving? Comparing autonomous with traditional vehicles value curves and motives to use a car," Post-Print halshs-03687616, HAL.
    8. Pan, Jeh-Nan & Nguyen, Hung Thi Ngoc, 2015. "Achieving customer satisfaction through product–service systems," European Journal of Operational Research, Elsevier, vol. 247(1), pages 179-190.
    9. Rönnberg Sjödin, David & Parida, Vinit & Kohtamäki, Marko, 2016. "Capability configurations for advanced service offerings in manufacturing firms: Using fuzzy set qualitative comparative analysis," Journal of Business Research, Elsevier, vol. 69(11), pages 5330-5335.
    10. David Opresnik & Maurizio Fiasché & Marco Taisch & Manuel Hirsch, 0. "An evolving fuzzy inference system for extraction of rule set for planning a product–service strategy," Information Technology and Management, Springer, vol. 0, pages 1-17.
    11. Tommaso Elli & Alessandra Spagnoli & Valeria Maria Iannilli, 2024. "Mapping Service-Based Retailing to Improve Sustainability Practices in the Fashion Industry," Sustainability, MDPI, vol. 16(17), pages 1-20, August.
    12. Chetan A. Jhaveri & Jitendra M. Nenavani, 2020. "Evaluation of eTail Services Quality: AHP Approach," Vision, , vol. 24(3), pages 310-319, September.
    13. Marcus Adam, 2018. "The Role of Human Resource Management (HRM) for the Implementation of Sustainable Product-Service Systems (PSS)—An Analysis of Fashion Retailers," Sustainability, MDPI, vol. 10(7), pages 1-27, July.
    14. Alberto de la Calle & Inmaculada Freije & Aitor Oyarbide, 2021. "Digital Product–Service Innovation and Sustainability: A Multiple-Case Study in the Capital Goods Industry," Sustainability, MDPI, vol. 13(11), pages 1-29, June.
    15. Catherine E. Cherry & Nick F. Pidgeon, 2018. "Why Is Ownership an Issue? Exploring Factors That Determine Public Acceptance of Product-Service Systems," Sustainability, MDPI, vol. 10(7), pages 1-15, July.
    16. Á. Pereira & A. Carballo-Penela & A. Guerra & X. Vence, 2018. "Designing a policy package for the promotion of servicising: A case study of vineyard crop protection in Galicia (Spain)," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 61(2), pages 348-369, January.
    17. Estephania Delgadillo & Tatiana Reyes & Rupert J Baumgartner, 2021. "Towards territorial product-service systems: A framework linking resources, networks and value creation," Post-Print halshs-03520232, HAL.
    18. Rodrigo Pascual & Matías Siña & Gabriel Santelices & Milton Román & Enrique López Droguett, 2017. "Optimal channel coordination in use-based product-service system contracts," International Journal of Production Research, Taylor & Francis Journals, vol. 55(23), pages 6946-6956, December.
    19. Miller, Michael & Mattes, Katharina, 2014. "Demonstration of a multi-criteria based decision support framework for selecting PSS to increase resource efficiency," Working Papers "Sustainability and Innovation" S11/2014, Fraunhofer Institute for Systems and Innovation Research (ISI).
    20. Joaquin Sanchez-Planelles & Marival Segarra-Oña & Angel Peiro-Signes, 2020. "Building a Theoretical Framework for Corporate Sustainability," Sustainability, MDPI, vol. 13(1), pages 1-21, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:joinma:v:29:y:2018:i:3:d:10.1007_s10845-015-1123-8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.