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Creating the foundation for digital twins in the manufacturing industry: an integrated installed base management system

Author

Listed:
  • Daniel Olivotti

    (Leibniz Universität Hannover)

  • Sonja Dreyer

    (Leibniz Universität Hannover)

  • Benedikt Lebek

    (bhn Dienstleistungs GmbH & Co. KG)

  • Michael H. Breitner

    (Leibniz Universität Hannover)

Abstract

Services play an important role in the manufacturing industry. A shift in emphasis from selling physical products to offering product–service systems is perceived. Detailed knowledge of machines, components and subcomponents in whole plants must be provided. Installed base management contributes to this and enables services in manufacturing to maintain high machine availability and reduce downtimes. Installed base management assists in data structuring and management. By combining installed base data with sensor data, a digital twin of the installed base results. Following the action design research approach, an integrated installed base management system for manufacturing is presented and implemented in practice. An engineering and manufacturing company is involved in the research process and ensures practical relevance. Requirements are not only deduced from the literature but also identified in focus group discussions. A detailed test run with real data is performed for evaluation purpose using a demonstration machine. To enable a generalization, design principles for the development and implementation of such an integrated installed base management system are created.

Suggested Citation

  • Daniel Olivotti & Sonja Dreyer & Benedikt Lebek & Michael H. Breitner, 2019. "Creating the foundation for digital twins in the manufacturing industry: an integrated installed base management system," Information Systems and e-Business Management, Springer, vol. 17(1), pages 89-116, March.
    • Handle: RePEc:spr:infsem:v:17:y:2019:i:1:d:10.1007_s10257-018-0376-0
    DOI: 10.1007/s10257-018-0376-0
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    References listed on IDEAS

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    1. M N Jalil & R A Zuidwijk & M Fleischmann & Jo A E E van Nunen, 2011. "Spare parts logistics and installed base information," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(3), pages 442-457, March.
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    Cited by:

    1. Kamble, Sachin S & Gunasekaran, Angappa & Parekh, Harsh & Mani, Venkatesh & Belhadi, Amine & Sharma, Rohit, 2022. "Digital twin for sustainable manufacturing supply chains: Current trends, future perspectives, and an implementation framework," Technological Forecasting and Social Change, Elsevier, vol. 176(C).

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